Service Manager – Lead Aftersales & Customer Excellence

Vertu Motors plc; Grantham; On-site; GBP 40,000 - GBP 52,000; Full time

Job summary

A leading motor retailer is seeking an experienced Service Manager to join their Grantham dealership. This role involves implementing effective customer satisfaction processes, controlling costs, and leading a high-performing aftersales team. The ideal candidate should demonstrate strong leadership and financial skills, and be passionate about customer service. The company offers a competitive salary with excellent benefits, including significant holiday entitlement and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven track record as a Service Manager in the automotive industry.
• Strong people-management skills.
• Ability to drive performance and profitability.

Responsibilities

• Implement processes for customer satisfaction above national average.
• Control departmental costs while maintaining service standards.
• Lead, motivate, and monitor team performance.

Skills

Leadership

Customer service

Financial awareness

Communication

Organizational skills

Job description

A leading motor retailer is seeking an experienced Service Manager to join their Grantham dealership. This role involves implementing effective customer satisfaction processes, controlling costs, and leading a high-performing aftersales team. The ideal candidate should demonstrate strong leadership and financial skills, and be passionate about customer service. The company offers a competitive salary with excellent benefits, including significant holiday entitlement and professional development opportunities.