Aftersales Manager: Drive Service Excellence & Profit

Snows Group; Basingstoke; On-site; GBP 55,000; Full time

Job summary

A leading automotive retailer in Basingstoke is seeking an Aftersales Manager to lead the Aftersales team at their Peugeot dealership. The role involves ensuring exceptional customer service and operational efficiency. Candidates should possess strong communication skills and a passion for delivering excellent customer experiences. The position offers a competitive salary, comprehensive training, and various employee benefits including holiday and pension scheme.

Benefits

30 days holiday

Birthday day off

Discounted services

Life Assurance

Employee Assistance Programme

Excellent development opportunities

Qualifications

• Experience leading a team in a customer service environment.
• Ability to manage day-to-day operations effectively.
• Strong focus on achieving customer satisfaction.

Responsibilities

• Lead and manage the Aftersales team for profitability.
• Ensure the team meets customer service targets.
• Coordinate with Sales and Administration teams.

Skills

Passion for customer experience

High communication skills

Organisational skills

Goal-oriented

Decision-making ability

Valid driving licence

Job description

A leading automotive retailer in Basingstoke is seeking an Aftersales Manager to lead the Aftersales team at their Peugeot dealership. The role involves ensuring exceptional customer service and operational efficiency. Candidates should possess strong communication skills and a passion for delivering excellent customer experiences. The position offers a competitive salary, comprehensive training, and various employee benefits including holiday and pension scheme.