Housing Income Support Officer

Response; Oxford; On-site; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading mental health service provider in Oxford is seeking a compassionate Housing & Income Support Officer. This role involves providing essential support for residents in managing their housing and income needs. Key responsibilities include monitoring rent accounts, assisting with welfare benefits, and ensuring compliance with regulations. The ideal candidate will have relevant qualifications and experience in housing management. Join us in promoting financial stability and well-being for vulnerable residents. Apply today!

Benefits

33 days annual leave

Employee Assistance Plan

Cycle to Work Scheme

Qualifications

• Relevant qualification in housing management, safeguarding, or related field.
• Strong knowledge of rent collection processes and arrears prevention.
• Experience working with vulnerable residents.

Responsibilities

• Monitor rent accounts and identify arrears.
• Engage with residents to agree on repayment plans.
• Assist residents in accessing welfare benefits.

Skills

Knowledge of rent collection processes

Strong communication skills

Experience with vulnerable residents

Negotiation skills

IT literate

Education

Relevant qualification in housing management or safeguarding

Tools

MS Office

Job description

Overview

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health?

Housing & Income Support Officer - £31,200 – £36,400 per annum (Salaries vary depending on experience)

Hours – 37 hours per week, Monday - Friday

Department – Housing & Property

Location – Littlemore, Oxfordshire

Responsibilities

What You’ll Be Doing:

Response are recruiting for a Housing & Income Support Officer within our Housing & Property Team. The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility:

Some of the core duties include:

• Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation.
• Engage with residents to agree on affordable repayment plans and provide budgeting support.
• Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements.
• Work closely with the Finance team to address outstanding debts and implement effective debt management strategies.
• Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns.
• Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments.
• Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements.
• Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions.
• Maintain accurate and confidential records of safeguarding cases and actions taken.
• Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents.
• Support the allocation and void management process to ensure smooth transitions for new residents.
• Conduct property inspections, ensuring homes meet health & safety and housing compliance standards.
• Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams.
• Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness.

The Successful Applicant

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:

• Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience).
• Safeguarding and welfare benefits training (or willingness to undertake).
• Strong knowledge of rent collection processes, arrears prevention, and welfare benefits
• Experience in housing management, income collection, or occupancy sustainment.
• Experience working with vulnerable residents and understanding safeguarding protocols.
• Experience working to strict deadlines without compromising content and service.
• IT literate with experience using MS Office packages.
• Ability to identify and respond to safeguarding concerns effectively.
• Strong communication and negotiation skills to engage with residents and external agencies.
• Ability to manage caseloads, prioritise workload, and work independently.
• Strong literacy and numeracy skills
• Strong planning, organisational and time management skills.
• Ability to show initiative.
• Be proactive and identify concerns before they become an incident.
• Ability to provide non-judgemental, emotional and practical support.
• Demonstrate respect for difference and diversity.
• Live our values of Caring, Safe, Creative and Aspirational.

What We Offer

• 33 days annual leave (inclusive of bank holidays)
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme(after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Housing & Income Support Officer position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 03/03/2026

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.