Repairs Administrator

Response; Oxford; On-site; GBP 27,000 - GBP 31,000; Full time

Job summary

A housing services provider in Oxford is looking for a Repairs Administrator to join their Maintenance team. This role includes being the first point of contact for queries, managing the Repairs Mailbox, and ensuring timely responses. The ideal candidate will possess GCSEs in English and Maths, have strong IT and communication skills, and be capable of working flexibly. The position offers a salary ranging from £27,560 to £30,680 with various employee benefits, including annual leave and professional development opportunities.

Benefits

25 days annual leave and public holidays

Employee Assistance Plan with counselling access

Cycle to Work Scheme

Professional qualification sponsorship

£500 refer a friend bonus scheme

Free flu jabs

Free DBS application

Qualifications

• Experience in an office environment.
• Capable of working to strict deadlines while maintaining service quality.
• Able to handle confidential information appropriately.

Responsibilities

• First point of contact for Housing & Property queries.
• Responsible for maintaining the Repairs Mailbox on Outlook.
• Monitor the Housing & Property phone line for queries.
• Log and raise repair requests using the company system.
• Ensure GDPR compliance in record keeping.

Skills

IT literate with experience using MS Office packages

Good communication skills

Strong planning and organizational skills

Ability to work as part of a team

Flexible approach to working hours

Education

GCSEs in English and Maths (or equivalent)

Job description

Overview

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences)

Hours - 37 hours per week, Monday – Friday

Service - Housing & Property

Location - AG Palmer House, Littlemore, Oxford

What You’ll Be Doing

Response are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others.

Overall job responsibility

– Further detail can be viewed in the Job Description. Some of the core duties include:

• First point of contact, and customer service representative for all Housing & Property queries
• Responsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined
• Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs
• Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’s
• To work as a cohesive unit with other Repairs Administrators
• Co-ordinate communication across the Housing and Property department
• Ensure accurate and consistent record keeping through housing management systems.
• Ensuring confidentiality and compliance with GDPR regulations.
• Undertake all training required by Response, participate in supervision, induction, appraisal and attend all relevant meetings.
• Follow all policies and procedures of Response.
• Support the smooth operation of Property & Housing and their Manager.
• Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures.

The Successful Applicant

Our main priority is to find people who can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have:

• GCSE’s in English and Maths (or equivalent).
• Understanding and experience of working in an office environment.
• IT literate with experience using MS Office packages – including Excel.
• Experience working to strict deadlines without compromising content and service.
• Good communication skills, written, verbal and listening.
• Strong planning, organisational and time management skills
• Ability to work as part of a team
• Ability to work safely and responsibly without direct supervision and on own initiative.
• Able to handle confidential information appropriately.
• Flexible approach to working hours.
• Strong relationship building skills and to be able to build trusting and honest relationships quickly.

What We Offer

• 25 days annual leave and standard bank and public holidays
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling
• Cycle to Work Scheme
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent)
• Professional qualification sponsorship and study leave
• £500 refer a friend bonus scheme
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Repairs Administrator position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date – 02/03/2026

All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK – Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.