Housing and Resettlement Worker

Homeless Link; Luton; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A community support organization in Luton seeks a Relief Bank - Housing and Resettlement Worker to provide critical support to homeless families. This role involves person-centred assistance, helping women navigate personal barriers, and fostering community relationships. Candidates should have IT proficiency and experience working with complex needs. The position offers flexibility to cater to individual family requirements and aims to empower vulnerable women towards independent living. Join us in making a difference in people's lives.

Benefits

Training and Development

Access to Blue Light Discount Card

Annual Staff Awards

EDI Ambassador programme

Qualifications

• Ability to support women facing personal barriers.
• Previous experience in mental health or complex needs.
• Creative approach to community building.

Responsibilities

• Provide person-centred support to families.
• Assist with custody arrangements and mediation.
• Facilitate workshops and support sessions.

Skills

Empathy

Motivating others

IT Proficiency

Understanding of housing needs

Negotiation skills

Education

NVQ/Diploma Level 2 in Health & Social Care or equivalent

Tools

Microsoft software

Job description

Job Title:Relief Bank - Housing and Resettlement Worker

Location:Luton (Actual location hidden due to the confidentiality of the service)

Salary:£12.60 + 12.07% annual leave accrual paid monthly

Shift Pattern:Flexible role to service needs.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

ABOUT THE ROLE

As a Relief Bank - Housing and Resettlement Worker, you will be based within a women's accommodation based service which supports homeless families in Luton. The service has 7 units of accommodation which supports:

• Expectant mothers
• Mothers with up to two children under the age of 10
• Single women aiming to have guardianship of their children

You will provide person centred support to families to help end the cycle of homelessness, enabling long term sustained living. You will provide basic interventions and guidance around resettlement and independent living, as well as provide personal support around areas such as domestic violence, offending activity, mental health, substance use, parenting skills, and safety in the home.

The support provided is flexible and individualised so that families can progress in a way that suits them. You will do this through support sessions, projects and activities, signposting and general wellbeing support. You will support in wider areas which can include supporting with custody arrangements, mediation, supervised contact, and creating a safe space for families.

You may also be expected to support in our other services, one which is a residential for males, which can include lone working at times.

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT THE SERVICE

Bridge House Lutondelivers accommodation-based housing related support to homeless families in Luton. The service has 7 units of accommodation that can comprises of:

• Expectant mothers
• Mothers with up to two children under the age of 10
• Single women aiming to have guardianship of their children

Our service is designed to work with families to gain the valuable skills required to end the cycle of homelessness and enable future independently sustained living. Support is provided in a flexible, individualised approach so that families can progress in a way that suits both parent and child’s needs whilst in a safe and stable environment.

Assistance can range from basic interventions and guidance around resettlement and gaining/sustaining independent living to more intense support in areas such as

• Domestic violence
• Offending / Ex-offending
• Mental health
• Substance use
• Parenting skills – Including Child Protection, custody arrangements, mediation, supervised contact
• Safety in the home / family wellbeing.

ABOUT YOU

We're looking for someone who has a true passion to support women who face various obstacles in their daily lives, which can affect their family relationships. You will be driven to support them to being the best versions of themselves, able to build trusting relationships in a professional setting and able to provide positive outcomes which are personalised to their needs. You will be creative in your approach to find new ways to bring people together to gain a sense of community and belonging through various events and activities both in house and externally.

You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in helping others. You will have:

• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience working with people with multiple and complex needs, ideally in mental health
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

KEY CRITERIA

What we are looking for:

• IT Proficiency, ability to learn new software programs, basic Microsoft experience is required
• Experience of working with people of complex backgrounds, including in the criminal justice field, mental health, and/or substance misuseora good understanding of the sector
• Understanding of the housing and social needs of people with multiple and complex needs
• Able to influence and negotiate positive outcomes with others

What we would like, but not essential:

• Appropriate qualification: NVQ/Diploma Level 2 in Health & Social Care/Community Justice, or professional equivalent
• Experience of providing housing support and a practical assistance within a residential or outreach support role
• Experience creating co-produced support plans and providing appropriate interventions for service user and liaising with other professionals

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• Training and Development, including access to courses, upskilling, and progression plans
• Eligibility to register with Blue Light Discount Card
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change

Further details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group.

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite.

For Recruitment related enquiries, please [e-mail]

Closing Date: 26th February 2026