Housing and Support Officer

Transformhousing; Egham; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A community support organization in Egham is seeking passionate individuals to empower clients in developing independence and life skills. Responsibilities include assisting with personalized support plans and housing management tasks. Ideal candidates will have strong communication skills, a non-judgmental attitude, and a willingness to learn. This role provides significant training with competitive salary and benefits. Flexibility in hours is encouraged to balance personal and work commitments.

Benefits

28 days annual leave

Emergency out of hours pay

Life assurance cover

Training and development opportunities

Flexible working options

Qualifications

• Ability to communicate well with clients and peers.
• Experience working with vulnerable individuals is a plus.
• Full valid driving licence and use of own car for business.

Responsibilities

• Support clients to develop independence and daily living skills.
• Assist with housing management activities like rent collection.
• Encourage clients to access community services.

Skills

Non-judgmental relationship building

Basic numeracy and written communication

Effective communication

Teamwork

Time management

Understanding of safeguarding issues

Computer literacy

On call rota participation

Education

GCSE/ level 4 in Maths and English

Job description

Overview

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills?

No previous experience? That’s fine as training will be provided.

In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations.

You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks.

If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you.

Every day is different in this varied and fulfilling role.

Salary – £26,750 per annum plus on call payments and benefits

Location – Egham (Runnymede)

About you

We are ideally looking for someone who has:

• Ability to develop non-judgmental professional relationships with clients
• Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent
• The ability to communicate well with clients, peers and other agencies
• The ability to work effectively as part of a team
• The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training
• The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services
• Computer literacy (Excel, Word, Outlook and the Internet)
• The ability to join the frontline on call rota

Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton.

We’re a place where people make a difference to clients’ lives, feel valued and are supported. We have a strong sense of social responsibility and our values – respect, empowerment, responsibility and excellence – guide everything we do.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible depending on the needs of the service and department.

Our benefits are great too:

• 28 days annual leave per annum, plus bank holiday (pro rata for part time workers)
• Additional pay where applicable for participating in emergency out of hours support rota
• The opportunity to buy or sell up to five days annual leave per holiday year
• Access to our benefits platform for a wide range of discounts on everyday spends
• Life assurance cover
• Free DBS checks
• Training and development opportunities
• Employee assistance programme
• Interest-free staff loans
• Flexible working options
• Cycle to Work Scheme

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

For an informal discussion about the role please email Naomi Abbott – Service Manager on [e-mail] to arrange a call to discuss the post further or apply directly.

It is essential that you have a full valid driving licence and use of your own car for business purposes.

Successful candidates will be required to complete an Enhanced DBS check.

We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Company limited by guarantee registered in England and Wales: 01057984

Registered with the Regulator of Social Housing: H2452

Registered office:
Bradmere House,
Brook Way, Leatherhead,
Surrey KT22 7NA