Hybrid Client Support & Payments Analyst

Methodfi; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A UK-based financial institution seeks a Client Support Analyst to join their Client Services team. The role involves supporting operational tasks related to payments and customer activities, ensuring exceptional service. Ideal candidates will have a strong understanding of UK payments, communication skills, and experience in a customer-facing role. Offers include hybrid work options and a focus on personal development.

Benefits

27 days of annual leave

Flexible working hours

Employee assistance programme

Personal development budget

Private healthcare

Qualifications

• Experience in client/customer-facing roles, especially in financial services.
• Ability to handle multiple tasks and prioritize effectively.
• Strong understanding of payment processing workflows.

Responsibilities

• Support day-to-day running of payment and customer-related activities.
• Build and maintain relationships with customers and colleagues.
• Act as the point of contact for key clients, addressing their needs.

Skills

UK Payments knowledge

Customer support experience

Banking regulations understanding

Communication skills

Problem-solving abilities

Job description

A UK-based financial institution seeks a Client Support Analyst to join their Client Services team. The role involves supporting operational tasks related to payments and customer activities, ensuring exceptional service. Ideal candidates will have a strong understanding of UK payments, communication skills, and experience in a customer-facing role. Offers include hybrid work options and a focus on personal development.