Product Operations Lead: Scale Products & Onboard Globally

Publicis Groupe; Greater London; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading global marketing organization based in Greater London is seeking a Product Operations Lead to drive product strategy and enhance client onboarding experiences. The ideal candidate will have extensive experience in product operations and a history of managing complex projects. You will collaborate with internal teams and key accounts to align product priorities with business needs, ensuring a smooth operational workflow and deliverables tracking. This position offers a hybrid work model with significant benefits including well-being initiatives and flexible working hours.

Benefits

Work anywhere for 6 weeks a year

Two additional paid leave days

24/7 helpline for personal support

26 weeks full pay for family milestones

Flexible working and birthday day off

Local membership discounts

Qualifications

• Demonstrable experience in product operations or related field.
• Track record of delivering complex, cross-functional projects.
• Experience within digital media platforms or operations.

Responsibilities

• Align product roadmap with business goals and market trends.
• Build systems to track onboarding deliverables and timelines.
• Lead engagement with strategic accounts and define KPIs.
• Act as central communication point for product updates.
• Manage user communication and onboarding materials.
• Streamline processes and resolve operational challenges.

Skills

Excellent organisational capability

Strong communication skills

Proficiency with Jira

Analytical decision-making

Tools

Jira

Trello

Asana

Job description

A leading global marketing organization based in Greater London is seeking a Product Operations Lead to drive product strategy and enhance client onboarding experiences. The ideal candidate will have extensive experience in product operations and a history of managing complex projects. You will collaborate with internal teams and key accounts to align product priorities with business needs, ensuring a smooth operational workflow and deliverables tracking. This position offers a hybrid work model with significant benefits including well-being initiatives and flexible working hours.