Global Customer Operations Program Lead

Earnix Ltd.; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading tech firm in Greater London is seeking a Program Manager to oversee multiple projects within the Customer Operations and Success group. You will develop strategic and operational objectives, manage resources, and foster strong stakeholder relationships. The ideal candidate has 7+ years of experience managing complex projects, preferably in a SaaS company, and possesses excellent communication and leadership skills. Fluency in French, Spanish, or German is a must for this role.

Qualifications

• 7+ years of proven experience in managing complex projects or programs, preferably in a SaaS company.
• Fluency in French, Spanish, or German.
• Proven track record of leading projects and collaborating across the organization.

Responsibilities

• Develop and articulate the program's strategic and operational objectives.
• Create detailed project plans, including timelines and milestones.
• Oversee execution of multiple projects, ensuring quality standards.
• Act as the primary point of contact for stakeholders.
• Lead and motivate project teams, fostering collaboration.

Skills

Project management skills

Attention to detail

Communication skills

Problem-solving

Analytical skills

Team leadership

Education

Relevant certifications (e.g., PMP, PRINCE2)

Job description

A leading tech firm in Greater London is seeking a Program Manager to oversee multiple projects within the Customer Operations and Success group. You will develop strategic and operational objectives, manage resources, and foster strong stakeholder relationships. The ideal candidate has 7+ years of experience managing complex projects, preferably in a SaaS company, and possesses excellent communication and leadership skills. Fluency in French, Spanish, or German is a must for this role.