Product Operations Lead: Scale Products & Onboard Globally

Publicis Groupe; Greater London; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A global performance organization in Greater London is looking for a Product Operations Lead to drive product prioritization and enhance client onboarding experiences. This pivotal role calls for a leader who excels in collaboration, communication, and organization. Ideal candidates will have extensive experience in product operations and digital media. The company offers a hybrid working model with a unique set of employee benefits including wellbeing support and flexible work options.

Benefits

WORK YOUR WORLD opportunity

REFLECTION DAYS

HELP@HAND BENEFITS

FAMILY FRIENDLY POLICIES

FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF

GREAT LOCAL DISCOUNTS

Qualifications

• Demonstrable experience in product operations, program management or a related field at senior manager or lead level
• Track record of delivering complex, cross-functional projects
• Experience within digital media platforms or digital media operations

Responsibilities

• Align product roadmap priorities with business goals, user insights and market trends
• Build and maintain systems that track onboarding deliverables, timelines and dependencies
• Lead engagement with key strategic accounts during onboarding
• Act as the central communication point for product updates and progress
• Manage user communication including feature updates and onboarding materials
• Identify opportunities to streamline processes and resolve operational challenges

Skills

Excellent organisational, planning and time-management capability

Strong communication and relationship-building skills

Proficiency with tools such as Jira, Trello or Asana

Analytical, KPI-driven approach to decision-making

Job description

A global performance organization in Greater London is looking for a Product Operations Lead to drive product prioritization and enhance client onboarding experiences. This pivotal role calls for a leader who excels in collaboration, communication, and organization. Ideal candidates will have extensive experience in product operations and digital media. The company offers a hybrid working model with a unique set of employee benefits including wellbeing support and flexible work options.