Product Operations Lead: Scale Products & Onboard Globally

Publicis Groupe; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A global media organization in Greater London is seeking a Product Operations Lead to shape product priorities and enhance client onboarding journeys. The role requires strategic alignment of product objectives with business goals and strong relationship management with key accounts. Ideal candidates will have extensive experience in product operations and digital media, alongside exceptional organizational and communication skills. This position offers a hybrid working model and various employee benefits, including additional paid leave.

Benefits

Work anywhere for up to 6 weeks

Additional paid leave for wellbeing

24/7 support helpline

Family-friendly leave policies

Birthday day off

Local discounts

Qualifications

• Demonstrable experience in product operations or program management at senior level.
• Track record of delivering complex, cross-functional projects.
• Experience within digital media platforms or operations.

Responsibilities

• Align product roadmap with business goals.
• Build systems to track onboarding deliverables.
• Lead engagement with key accounts.
• Central communication point for product updates.
• Manage user communication and feedback.
• Identify opportunities to streamline processes.

Skills

Organisational skills

Communication skills

Analytical skills

Planning and time-management

Relationship-building

Tools

Jira

Trello

Asana

Job description

A global media organization in Greater London is seeking a Product Operations Lead to shape product priorities and enhance client onboarding journeys. The role requires strategic alignment of product objectives with business goals and strong relationship management with key accounts. Ideal candidates will have extensive experience in product operations and digital media, alongside exceptional organizational and communication skills. This position offers a hybrid working model and various employee benefits, including additional paid leave.