Recovery Officer

Housing Diversity Network; Stockport; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A community-focused housing organization in Stockport seeks an experienced Recovery Officer to join its income collection team. The successful candidate will facilitate rent and service charge payments while providing valuable customer support. This performance-driven role requires strong communication skills and experience in customer service roles. A full UK driving license is essential. Enjoy the opportunity to thrive in a caring environment, contributing to the community's well-being while developing your career.

Qualifications

• Experience working in income collection, housing, or leasehold management.
• Ability to retain new knowledge quickly and effectively.
• Proven track record of communication with varied customers.

Responsibilities

• Work with customers to enable them to pay rent and service charges.
• Provide accessible and informative service.
• Deliver a high-quality, performance-driven support.

Skills

Experience in performance and customer service-driven roles

Strong literacy and numeracy skills

Effective communication with diverse customers

Experience using various IT systems

Job description

Permanent, Full Time (37 hours per week)

Have you got experience working in a fast‑paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people?

If this sounds like you, then don’t miss this opportunity to join our award‑winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day!

As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support.

This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high‑quality service. With a lot of on the job learning and development, the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.

A full UK driving licence and the use of a vehicle for work purposes is essential for this role

To be considered for this role you must provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed below, giving relevant examples to support this.

Ideal Candidate Requirements

• Experience working in performance and customer service‑driven roles, such as income collection, housing, or leasehold management
• Strong literacy and numeracy skills and the ability to quickly retain new knowledge
• Proven experience of effective communication with a range of different customers, recognising their individual needs and working flexibly to meet these
• Experience of using a wide range of IT systems and/or software applications

If you would like to discuss this role, please contact Leanne Merga, Head of Income and Money Advice, on 07800618694 or [e-mail]

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third‑party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 1st March 2026

Interview Date: 13th March 2026

Job Summary

• Location: Stockport
• Organization: Stockport Homes Group
• Job Type: Full Time, Permanent
• Closing Date: 01/03/2026
• Reference ID: 36442

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