Income Collection Assistant (Debt Recovery / Collection)

One Manchester Limited; Manchester; On-site; GBP 28,000; Full time

Job summary

A housing organization in Manchester is seeking an Income Collection Assistant for managing rent and service charge payments. The role involves providing administrative support, interacting with customers, and liaising with various departments to ensure efficient income collection. Candidates should have strong administrative skills, the ability to work under pressure, and experience in customer communication related to debt. This opportunity comes with a competitive salary and a chance to contribute positively to the community.

Qualifications

• Proven experience in an administrative role with accuracy.
• Experience in performance-driven environments.
• Strong ability to maintain records and notes.

Responsibilities

• Provide administrative support for income collection processes.
• Interact with customers and liaise with departments.
• Help manage rent and service charge payments.

Skills

Administrative experience

Ability to work to deadlines

Communication with customers regarding debt

IT skills

Team collaboration

Proactive approach

Job description

Income Collection Assistant (Debt Recovery / Collection)

Salary
£27,395 per annum Contract
Permanent Application Deadline
16/02/2026 Post date
3 February 2026

Full Time, Permanent

Closing Date: 16th February 2026

Support our communities. See the difference you can make in our city.

At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester.

We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.

What we’re looking for:

• Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
• Experience of working in a targeted, performance-driven environment and delivering against KPIs.
• Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
• Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
• Good working knowledge of IT systems.
• Ability to maintain accurate records and produce concise, relevant notes.
• Flexibility in approach with the ability to adapt to new working practices, as necessary.
• Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
• Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.

Why take up the challenge with One Manchester?

This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.