Income Officer

Inside Housing Management; Macclesfield; Hybrid; GBP 33,000; Full time

Job summary

A housing provider based in Macclesfield seeks a dynamic individual for an arrears recovery role. This full-time position requires providing a full arrears recovery service, exceeding performance targets, and representing in court as needed. You will benefit from a minimum of 28 days holiday, flexible agile working arrangements, and access to a comprehensive health cash plan. Strong communication skills and previous experience in customer services or social housing are essential. Apply now to join a team dedicated to making a difference!

Benefits

Minimum 28 days holiday

Agile working arrangements

Defined Contribution Pension Scheme

Access to Health Cash Plan

Training and development opportunities

Qualifications

• Previous experience in customer services, housing, or income collection.
• Experience in a target-driven environment.
• Understanding of welfare benefits and local community issues.

Responsibilities

• Provide full arrears recovery service and exceed performance targets.
• Prepare documentation for legal proceedings and represent in County Court.
• Maintain records and review policies related to rent arrears.

Skills

Customer service experience

Communication skills

Planning and organization

Ability to work under pressure

Job description

Macclesfield - Agileworking- offering a mix of office andhome working

£32,329per annum

Full Time, Permanent - 37 hours per week

Peaks & Plains is an ambitious and dynamic housing provider with a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are committed to transforming the social and physical landscape for the communities and individuals we work with, providing high quality safe homes,and investing in our thriving communities.

Our Income Teamisan enthusiastic group with a commitment to making a difference to our customers.Due to an internal move,we now seekan equally dynamic individual to join us.

Responsibilities

The role holder will provide a full arrears recovery service and aim to exceed challenging performance targets for the collection of tenancy arrears and recharges. You will prepare all documentation for legal proceedings and provide representation in the County Court for the recovery of arrears and attend evictions as required. You will also liaise with internal teams and external partner agencies, maintain records on the Housing Management system, and assist in the review of policies and procedures relating to rent arrears, recharges and other tenant debts.

Benefits

• A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
• Agile Working, providing flexibility of working hours. The role is predominantly home-based, with a requirement to attend occasional meetings in our Ropewalks office in Macclesfield.
• Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
• Access to our Health Cash Plan
• Training and development. Let us know where you want to get toand we’llhelp you get there.
• A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
• A state of the artmodern office with a friendly working environment

Qualifications

You will have previous practical experience of customer services, housing, income collection, or a related discipline, alongside experience of working in a target‑driven environment. You will have an understanding of issues facing local communities and a good working knowledge of welfare benefits. Experience of working in social housing is desirable though not essential. You should have strong communication skills with the confidence to represent at Court and the ability to develop effective relationships with customers. Excellent planning and organisation skills as well as the ability to work under pressure are essential.

Our Values are at the core of everything we do, so we are looking for someone who’s values agree with ours and will embed these too!

We value our people and care about our customers. It’s an exciting time to join the Trust as we grow from strength to strength. Apply now!

Closing Date:19thFebruary 2026