Customer Service Officer - Reception

Housing Diversity Network; Stockport; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A community-focused housing organization in Stockport is seeking a Customer Service Officer (Reception) to provide a warm and supportive welcome to visitors. This role is crucial in managing inquiries related to homelessness, tenancy issues, and more. Candidates should have a passion for outstanding customer service, effective communication skills, and the ability to work well under pressure. The position offers a permanent, full-time opportunity to make a positive impact in the community.

Qualifications

• Passion for delivering outstanding customer service.
• Ability to listen actively and treat everyone with respect.
• Works well under pressure with a positive attitude.

Responsibilities

• Deliver a warm, supportive welcome to everyone entering Cornerstone.
• Respond with empathy and professionalism to inquiries about various services.
• Proactively manage visitor flow for an efficient reception experience.

Skills

Customer service

Active listening

Empathy

Communication

Problem-solving

IT skills

Job description

Permanent, Full Time (37 hours per week)

Do you love making people feel welcome, supported, and reassured from the moment they walk through the door? Are you calm, confident, and great at helping people when they need it most? If so, this is an exciting opportunity to shine as part of our Reception Team.

As a Customer Service Officer (Reception), you’ll be the first point of contact for anyone visiting Cornerstone, from customers seeking support with homelessness, tenancy queries or rent arrears, to those simply needing guidance or signposting to the right place.

You’ll play a vital role in creating a positive and reassuring experience for every visitor. Your day will be varied, rewarding, and people-focused.

You’ll be the person who sets the tone: warm, attentive, and always professional.

Every interaction is a chance to exceed expectations, build trust, and make a positive difference in our community.

In This Role, You Will:

• Deliver a warm, supportive welcome to everyone entering Cornerstone
• Respond with empathy and professionalism to enquiries about homelessness, tenancy, repairs, rehousing, appointments, and more
• Proactively manage visitor flow, ensuring an efficient and well‑organised reception experience
• Build strong relationships with colleagues, partner organisations, and services across Stockport Homes Group
• Maintain a high‑quality, inviting reception environment
• Listen actively to understand customer needs and find solutions creatively
• Record and update customer information accurately while maintaining confidentiality
• Stay positive and resilient in a busy, fast‑moving environment

What You’ll Bring:

• Has the passion and drive to deliver outstanding customer service
• Actively listens, empathises, and treats everyone with dignity and respect
• Works well under pressure with a consistently positive attitude
• Communicates clearly and confidently, both verbally and in writing
• Uses IT systems effectively and keeps accurate records
• Solves problems using established procedures and available resources
• Adapts flexibly, contributes ideas, and supports continuous service improvement
• Values diversity and promotes inclusive service delivery

If you’re enthusiastic about helping people, love working in a front-facing role, and want to make every interaction count, we’d love to hear from you.

If you’d like to discuss the role, please contact: [e-mail]

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 20 February 2026

Interview Date: 27 February 2026

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

• Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.
• Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to Skylight to support the work they do to help Stockport and the borough thrive.
• Skylight - Skylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.
• Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award‑winning organisation dedicated to transforming the lives and communities of our customers and as a public‑private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.

Customer Service Officer- Reception

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