Automotive Frontline Customer Service Advisor – Edinburgh

Steer Automotive Group; City of Edinburgh; On-site; GBP 22,000 - GBP 27,000; Full time

Job summary

A leading automotive repair firm in Edinburgh seeks a Customer Service Advisor to provide exceptional service in a busy environment. The successful candidate will manage customer interactions from initial contact to vehicle collection, ensuring satisfaction at every step. Ideal for someone with customer service experience and strong communication skills, the role offers a competitive salary and opportunities for career development. If you thrive in a team-focused setting and are passionate about customer care, we want to hear from you.

Benefits

Competitive salary

Performance-related bonus

Ongoing training

Career progression opportunities

Qualifications

• Previous experience in customer service or administration.
• Excellent communication and interpersonal skills.
• Confident IT skills and willingness to learn new systems.

Responsibilities

• Welcome customers in person and over the phone.
• Manage repair bookings and customer updates.
• Liaise with technicians and suppliers.
• Handle customer queries efficiently.
• Maintain accurate records.

Skills

Customer service experience

Excellent communication skills

Ability to multitask

IT skills

Job description

A leading automotive repair firm in Edinburgh seeks a Customer Service Advisor to provide exceptional service in a busy environment. The successful candidate will manage customer interactions from initial contact to vehicle collection, ensuring satisfaction at every step. Ideal for someone with customer service experience and strong communication skills, the role offers a competitive salary and opportunities for career development. If you thrive in a team-focused setting and are passionate about customer care, we want to hear from you.