Guest Experience Coordinator – Hotel F&B

Splendid Hospitality Group; Rothwell; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A UK hospitality company seeks a Guest Services Assistant to provide outstanding service in the food and beverage department. Located in Rothwell, this role emphasizes creating memorable guest experiences and offers many benefits including training programs, discounts at IHG hotels, and a supportive work environment. Responsibilities include serving guests, ensuring safety compliance, and preparing the department for service. The ideal candidate should have excellent customer service skills and a friendly demeanor.

Benefits

Free Parking

Apprenticeship programmes

Leadership Development Opportunities

Discounts on hotel stays and food

Uniform provided

Employee Assistance Programme

Life Assurance

28 holiday days

Qualifications

• Friendly, knowledgeable, and efficient approach to customer service.
• Ability to work various shifts and undertake tasks for service preparation.
• Understanding of hotel policies regarding safety and compliance.

Responsibilities

• Deliver fantastic service to all guests in the food and beverage department.
• Serve all guests by providing the Brand Service experience.
• Ensure compliance with hotel policies regarding safety.

Skills

Customer service

Communication skills

Teamwork

Job description

A UK hospitality company seeks a Guest Services Assistant to provide outstanding service in the food and beverage department. Located in Rothwell, this role emphasizes creating memorable guest experiences and offers many benefits including training programs, discounts at IHG hotels, and a supportive work environment. Responsibilities include serving guests, ensuring safety compliance, and preparing the department for service. The ideal candidate should have excellent customer service skills and a friendly demeanor.