Senior 3rd-Line IT Engineer – Windows, M365 & Networking

Agilis Search Ltd; Ipswich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A growing business in Ipswich is seeking a passionate 3rd Line IT Support Engineer to join their established tech team. In this role, you will handle complex IT issues and support Windows servers, Microsoft 365, and cloud services. We're looking for candidates with experience as a 3rd Line or Senior IT Engineer, strong knowledge in networking, and a customer-focused attitude. Join a friendly and supportive team, with opportunities to learn and progress, along with a competitive salary and benefits.

Benefits

Friendly and supportive team

Interesting and varied technical work

Opportunities to learn and progress

Competitive salary and benefits

Qualifications

• Experience as a 3rd Line or Senior IT Engineer.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
• Good understanding of networking and security.

Responsibilities

• Handle complex IT issues that cannot be resolved by 1st or 2nd Line support.
• Support and manage Windows servers and cloud services.
• Troubleshoot networking issues like firewalls, switches, and VPNs.
• Work closely with customers to resolve technical problems.
• Help improve systems and processes.

Skills

Windows Server Management

Active Directory

Microsoft 365

Networking Knowledge

Security Understanding

Clear Communication

Customer Focus

Job description

A growing business in Ipswich is seeking a passionate 3rd Line IT Support Engineer to join their established tech team. In this role, you will handle complex IT issues and support Windows servers, Microsoft 365, and cloud services. We're looking for candidates with experience as a 3rd Line or Senior IT Engineer, strong knowledge in networking, and a customer-focused attitude. Join a friendly and supportive team, with opportunities to learn and progress, along with a competitive salary and benefits.