Aspiring 3rd Line Engineer: Cloud & Infra Projects

Sharp Business Systems France; Birmingham; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading IT solutions provider in Birmingham is looking for a skilled 2nd Line Engineer ready to transition into 3rd Line support. This role offers the opportunity to enhance technical expertise while being supported by a dedicated infrastructure team. Responsibilities include managing escalated incidents, contributing to infrastructure projects, and ensuring high client satisfaction. Ideal candidates have over 5 years in IT support, strong troubleshooting skills, and a desire for career advancement in a supportive team environment.

Qualifications

• 5+ years’ experience in IT support or infrastructure environments.
• Current or working towards relevant certifications.
• Experience working within ITIL environments.

Responsibilities

• Handle 3rd Line incidents and escalations, owning issues through to resolution.
• Support infrastructure and cloud projects, collaborating with internal teams.
• Represent the company professionally, driving client satisfaction.

Skills

Troubleshooting skills

Customer-focused approach

Confidence in explaining technical concepts

Education

IT certifications (CompTIA, Cisco, VMware, Microsoft)

Tools

Microsoft Cloud technologies (M365 & Azure)

Backup solutions

Email filtering (e.g. Mimecast)

Job description

A leading IT solutions provider in Birmingham is looking for a skilled 2nd Line Engineer ready to transition into 3rd Line support. This role offers the opportunity to enhance technical expertise while being supported by a dedicated infrastructure team. Responsibilities include managing escalated incidents, contributing to infrastructure projects, and ensuring high client satisfaction. Ideal candidates have over 5 years in IT support, strong troubleshooting skills, and a desire for career advancement in a supportive team environment.