Technical Support Engineer — Remote MSP Role

Nextech Group; Ipswich; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A professional MSP company in Ipswich is seeking a Technical Support Engineer to provide high-quality remote support. The ideal candidate will have strong experience with Microsoft 365 and Windows operating systems. This role offers a competitive salary and benefits, including funded industry certifications and career progression opportunities. Applicants should be proactive and customer-focused, ready to take ownership of support tickets and ensure excellent service.

Benefits

Competitive company pension

Private health and dental insurance

25 days holiday plus public holidays

Car allowance and mobile phone allowance

Cycle-to-work scheme

Regular company events

Free on-site parking

Discounted or free food

Qualifications

• Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).
• Experience installing and configuring Windows operating systems and software.
• Working knowledge of diagnostic tools such as Event Viewer and Command Prompt.
• Excellent communication skills with a proactive, customer-focused approach.
• Ability to take ownership of issues and manage workloads effectively.

Responsibilities

• Provide efficient, high-quality remote technical support to end users.
• Manage and maintain Microsoft 365 tenants.
• Install and configure Windows 11 devices and mobile devices.
• Diagnose and resolve issues including mail flow and security.
• Accurately document faults, fixes, and technical procedures.
• Ensure cyber security best practices are consistently followed.
• Take full ownership of support tickets through to resolution.

Skills

Strong knowledge of Microsoft 365 and Office applications

Experience installing and configuring Windows operating systems

Working knowledge of diagnostic tools

Excellent communication skills

Ability to take ownership of issues

Job description

A professional MSP company in Ipswich is seeking a Technical Support Engineer to provide high-quality remote support. The ideal candidate will have strong experience with Microsoft 365 and Windows operating systems. This role offers a competitive salary and benefits, including funded industry certifications and career progression opportunities. Applicants should be proactive and customer-focused, ready to take ownership of support tickets and ensure excellent service.