Insurance Renewal & Service Advisor

Benefact group; Taunton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance provider in Taunton is seeking a Customer Service Advisor to join their Affinity GI team. In this permanent position, you will provide exceptional service and advice to clients, helping maintain satisfaction and retention. Ideal candidates should demonstrate strong communication skills and be organized. The company offers a collaborative and inclusive culture, 28 days of annual leave plus bank holidays, and support for professional qualifications as part of their commitment to career development.

Benefits

28 days annual leave plus bank holidays

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Paid time off for volunteering

Qualifications

• Demonstrate values of Fun, Supportive, Professional, Partnership, and Ambition.
• Ability to work in a regulated and client-focused environment.
• Previous customer service experience preferred.

Responsibilities

• Provide renewal service to retain clients at renewal.
• Support and advise clients throughout the policy life cycle.
• Underwrite scheme policies within authority and guidelines.

Skills

Confidence

Communication skills

Attention to detail

Organizational skills

Education

Chartered Insurance Institute Certificate in Insurance

Job description

A leading insurance provider in Taunton is seeking a Customer Service Advisor to join their Affinity GI team. In this permanent position, you will provide exceptional service and advice to clients, helping maintain satisfaction and retention. Ideal candidates should demonstrate strong communication skills and be organized. The company offers a collaborative and inclusive culture, 28 days of annual leave plus bank holidays, and support for professional qualifications as part of their commitment to career development.