Insurance Client Advisor – Elevate Your Career in Taunton

Ecclesiastical Insurance Group; Taunton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance firm in Taunton is looking for a Customer Service Advisor to join the Affinity GI team. This role involves providing exceptional service to clients, retaining business through proactive engagement, and ensuring client satisfaction throughout the policy life cycle. The ideal candidate will possess strong communication skills, experience in customer service, and the ability to work in a regulated environment. With strong career development opportunities and a commitment to inclusivity, this position is ideal for ambitious individuals looking to grow in the insurance sector.

Benefits

28 days annual leave plus bank holidays

Bonus scheme

Health and wellbeing benefits

Support for study and professional qualifications

Paid time off for volunteering

Qualifications

• Demonstrate values of Fun, Supportive, Professional, Partnership, and Ambitious.
• Capable of building rapport over the telephone for an excellent client experience.

Responsibilities

• Provide a proactive renewal service to retain clients.
• Offer professional support throughout the policy life cycle to ensure client satisfaction.
• Deal with policy administration efficiently.

Skills

Customer service experience

Communication skills

Ability to work in a regulated environment

Organizational skills

Attention to detail

Education

Chartered Insurance Institute Certificate in Insurance (or willing to work towards)

Job description

A leading insurance firm in Taunton is looking for a Customer Service Advisor to join the Affinity GI team. This role involves providing exceptional service to clients, retaining business through proactive engagement, and ensuring client satisfaction throughout the policy life cycle. The ideal candidate will possess strong communication skills, experience in customer service, and the ability to work in a regulated environment. With strong career development opportunities and a commitment to inclusivity, this position is ideal for ambitious individuals looking to grow in the insurance sector.