TA Support Officer

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 28,000 - GBP 35,000; Full time

Job summary

A local council in Birmingham is seeking a Temporary Accommodation Income Officer responsible for maximizing income and supporting occupants in temporary accommodation. This role involves conducting financial assessments, providing advice on income-related issues, and liaising with residents to resolve payment challenges. Ideal candidates will have experience in debt recovery and proficiency in housing legislation. The position offers opportunities for team development and service excellence.

Qualifications

• Experience in income maximisation and debt recovery.
• Proficient in housing legislation and welfare reform.
• Ability to communicate effectively with occupants and agencies.

Responsibilities

• Maximising income through various service channels.
• Conducting financial assessments for temporary accommodation residents.
• Providing advice on payment plans to occupants.

Skills

Income maximisation

Debt recovery

Housing legislation

Communication skills

IT systems proficiency

Job description

Overview

Temporary Accommodation Income Officer – Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

The Income Team in Temporary Accommodation has recently been transitioned into the Rents Service within Finance following a review undertaken to identify areas for improvement in income collection and debt recovery across Temporary Accommodation that supports occupants of Temporary Accommodation and helps them to prevent debts building up and therefore, limiting the overall debt to the Council.

Responsibilities

• Carrying out tasks to meet service demand from customers across all service channels (telephone, visits, online/digital) to maximise income.
• Conducting financial assessments and income calculations for residents in temporary accommodation.
• Liaising with Temporary Accommodation occupants to provide advice and support on income-related issues and payment plans.
• Working with specific focus on right first, on time every time approach for income and arrears case management.
• Using multiple computer systems to process requests to produce management, audit or other information to complete business process and/or maintain systems.
• Managing and processing occupation charges for temporary accommodation properties.
• Carrying out activities that lead to outcomes for temporary accommodation occupants; delivering financial and digital inclusion and benefit take up to maximise income.
• Assisting with the preparation and presentation of statistical information and written reports on the performance of the team.

The role forms part of a team of Temporary Accommodation Income Officers working directly with Senior Temporary Accommodation Officers that supports the Temporary Accommodation Manager and Temporary Accommodation Operations Manager to ensure General Fund income collection is maximised in accordance with appropriate legislation, policy, procedures and service standards.

Ideal candidate

The ideal candidate will be experienced in income maximisation and debt recovery, proficient in how to use Housing Legislation in the context of income recovery and homelessness with the ability to comprehend and apply housing support regulations, welfare reform, and other relevant legislation. Be able to effectively communicate and negotiate with Temporary Accommodation occupants, internal and external agencies to resolve income-related issues and demonstrate proficiency in using relevant IT systems and databases for income management purposes.

Development and team

As a new developing team this is an exciting time to join the service with opportunities in supporting the future design of service delivery as part of the long term commitment to service excellence and transformation.

Application instructions

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Note the Supporting Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Supporting Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Contact and documentation

For any informal enquires please contact: [e-mail] quoting ref 3743

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification: RM-00034985-Income Officer - Temporary Accommodation-Job Description (1).pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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