Workshop Controller & Service Advisor — Fast-Paced, Customer‑Focused

Sandicliffe Ltd.; Nottingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A reputable automotive service provider is looking for a Workshop Controller / Service Advisor based in Nottingham. You will be responsible for managing workshop activity, liaising with customers and technicians, and ensuring high standards of service. Applicants should have prior experience in similar roles, strong organizational and communication skills, and a customer-focused approach. The position offers a competitive salary, performance-related bonuses, and opportunities for career development.

Benefits

Competitive salary with performance-related bonus

Manufacturer and in-house training

Career development opportunities

Employee benefits including staff discounts

Inclusive working environment

Qualifications

• Experience in a service advisor, workshop controller, or similar aftersales role.
• Calm and professional approach towards customers.
• Knowledge of Mazda systems or processes would be advantageous.

Responsibilities

• Plan and control daily workshop activity to maximise efficiency.
• Liaise with technicians to monitor job progress.
• Welcome customers and manage service bookings.

Skills

Organisational skills

Communication skills

Customer-focused approach

Ability to prioritize workload

Collaborative teamwork

Education

Full UK driving licence

Job description

A reputable automotive service provider is looking for a Workshop Controller / Service Advisor based in Nottingham. You will be responsible for managing workshop activity, liaising with customers and technicians, and ensuring high standards of service. Applicants should have prior experience in similar roles, strong organizational and communication skills, and a customer-focused approach. The position offers a competitive salary, performance-related bonuses, and opportunities for career development.