Senior Customer Success Leader — Grow Key Accounts & Impact

EcoOnline AS; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A global tech company is seeking a Senior Customer Success Manager to drive growth and manage key accounts. Ideal candidates will have over 6 years of experience in SaaS account management, strong people skills, and competence in Microsoft Office applications. This role includes responsibilities such as managing contracts, understanding client strategies, and enhancing service delivery. The company offers generous benefits and values diversity in its workforce.

Benefits

Generous Paid Time Off

Extended Parental Leave

Robust Health Coverage

Accelerated Learning Paths

Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

Recognition awards

Qualifications

• 6+ years of experience in a similar role in a SaaS environment.
• Strong Key Account Management experience within SaaS business (2+ years).
• Proven track record in a similar role.

Responsibilities

• Accelerate growth and profitability from customer accounts.
• Understand and support clients' strategy and challenges.
• Manage contracts and renewals.

Skills

Key Account Management

Consultative solution selling

People management skills

Microsoft Office Applications

Tools

Dynamics CRM

Job description

A global tech company is seeking a Senior Customer Success Manager to drive growth and manage key accounts. Ideal candidates will have over 6 years of experience in SaaS account management, strong people skills, and competence in Microsoft Office applications. This role includes responsibilities such as managing contracts, understanding client strategies, and enhancing service delivery. The company offers generous benefits and values diversity in its workforce.