IT Support Technician

Trusted Technology Partnership; United Kingdom; Hybrid; GBP 21,000 - GBP 26,000; Full time

Job summary

A leading IT support provider in the United Kingdom is looking for an IT Support Specialist to assist customers with their IT issues. This hybrid role requires enthusiasm for IT, strong problem-solving skills, and excellent customer service. The package includes ongoing training, profit sharing, and attractive benefits like 22 days annual leave. Ideal for someone starting their career in IT Support, this position offers a great team environment and opportunities for progression within the company.

Benefits

Company profit share

Private medical insurance

22 days annual leave plus bank holidays

Pension scheme

Free parking

Remote working opportunities

Qualifications

• Strong enthusiasm for IT.
• Willingness to develop troubleshooting and problem-solving skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Take calls from customers and resolve IT issues.
• Be the first point of contact for customers.
• Keep customers updated throughout the incident lifecycle.

Job description

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

Ongoing training and support

Role‑specific training is available through Microsoft Learn

Company Profit Share (first £3,600 is tax free)

22 days annual leave plus bank holidays, increasing with length of service

Birthday as additional paid leave

Additional Paid Leave (dependent On Company Performance)

Company sick pay policy

Pension Scheme

Private Medical Insurance including dental

Free Parking

Hybrid Working

Progression opportunities

Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Our core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose‑built office.