IT Administrator

Northern Ireland Water Limited; Derry/Londonderry; On-site; GBP 26,000 - GBP 30,000; Full time

Job summary

A well-established, multi-site organization is seeking an IT Administrator in Derry to provide onsite IT support. This role involves troubleshooting issues, setting up new equipment, and assisting with telephony systems. The ideal candidate will have experience in IT support and a customer service mindset. The position offers a salary range in the high £20s to £30k and 28 days of annual leave, with opportunities for professional development within the company.

Benefits

28 days annual leave

Supportive onsite environment

Stable, long-term role

Qualifications

• Proven experience in IT support/helpdesk within a commercial environment.
• Able to support non-technical users and senior stakeholders.
• Strong troubleshooting mindset with a practical approach.

Responsibilities

• Act as the first point of contact for day-to-day IT issues.
• Set up new starters with equipment and logins.
• Assist with meeting room technology and office setups.

Skills

IT support

Helpdesk experience

Troubleshooting

Customer service

Organizational skills

Tools

VoIP systems

Job description

IT Administrator (IT Support & Administration)

Location: Derry / Greysteel area (fully onsite)
Salary: High £20s - £30k (DOE)
Working Pattern: Monday-Friday, onsite

The Role

We are working with a well-established, multi-site organisation operating in an essential services / industrial environment. They are looking to hire an IT Administrator to support their Head Office and wider local sites.

This role is approximately 70% IT support and 30% administration / customer service, ideal for someone who enjoys being hands-on, visible, and the go-to person when technology issues arise.

This is not a developer or engineering role - it is a practical, first-line IT support position within a non-tech business.

Key Responsibilities

• Act as the first point of contact for day-to-day IT issues (laptops, printers, phones, connectivity, user access)

• Set up new starters (equipment, logins, MFA, phones)

• Support telephony and VoIP systems

• Assist with meeting room / boardroom technology and office set-ups

• Liaise with external IT and software providers, resolving simple issues internally where possible

• Provide onsite support across local sites when required

• Support general administration and customer service tasks when IT demand is quieter

About You

• Proven experience in IT support / helpdesk / IT administration within a commercial environment

• Comfortable supporting non-technical users and senior stakeholders

• Strong troubleshooting mindset with a practical, solutions-focused approach

• Organised, reliable, and able to balance IT work with admin responsibilities

• Happy working in a fully onsite role

• Based locally or within an easy commute

Desirable (Not Essential)

• Experience with VoIP or telephony platforms

• Exposure to multi-site, industrial, retail, or logistics environments

• Experience supporting new office or site set-ups

What\'s on Offer

• Stable, long-term role within a well-established business

• Broad exposure across IT support, operations, and administration

• Supportive onsite environment with visible impact

• Salary in the high £20s to £30k, depending on experience

• 28 days annual leave (inclusive of bank holidays), with progression linked to service

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O\'Connor at MCS Group:
📞 028 9693 5515
📩 [e-mail]

Even if this position isn\'t right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.