IT Technician

Northern Ireland Water Limited; Belfast; On-site; GBP 30,000 - GBP 34,000; Full time

Job summary

A major transport body in Belfast is seeking an IT Technician to join their Information Services team. This role involves providing comprehensive technical support for a range of infrastructure, including desktops, networks, and service management. The ideal candidate will have a strong communication skill set and at least 2 years of relevant experience, particularly with Microsoft Office. The position offers a fixed-term contract with a competitive salary and generous benefits, including a pension plan and travel allowances.

Benefits

19% employer contribution pension

Free travel for employee and dependants

36-hour working week with no on-call requirements

Qualifications

• 2 years of professional experience managing computer hardware and operating systems.
• Strong proficiency in Microsoft Office products.
• Ability to handle shifting priorities.

Responsibilities

• Provide end-to-end technical support for a diverse user base.
• Install and maintain desktops, laptops, smartphones, tablets, and peripherals.
• Support data/voice networks and Microsoft Office applications.
• Coordinate the Service Desk, assigning priorities, and resolving queries.
• Manage hardware registers and implement security policies.
• Set up new accounts and provide basic training on corporate applications.

Skills

Communication skills

Problem-solving

Microsoft Office proficiency

Education

NVQ Level 3 in IT or Business-related subject

Job description

We're partnering with a major transport body in Belfast to recruit an IT Technician for their integrated Information Services team. This is a fantastic opportunity for a technically minded professional to take ownership of a broad infrastructure environment, ranging from corporate hardware to bespoke ticketing and CCTV systems.

This role is ideal for someone who enjoys variety. You will be part of a small, high-impact team where your work directly affects the efficiency of essential public services.

The Opportunity

You will provide end-to-end technical support for a diverse user base. Your remit will cover:

• Infrastructure Support: Installing and maintaining desktops, laptops, smartphones, tablets, and peripherals.
• Network & Systems: Supporting data/voice networks and Microsoft Office applications.
• Service Management: Coordinating the Service Desk, assigning priorities, and resolving complex queries.
• Security & Assets: Managing hardware registers and implementing anti-virus and security policies.
• User Onboarding: Setting up new accounts and providing basic training on corporate applications.

Candidate Requirements

To be successful in this role, you must be a strong communicator with a methodical approach to problem-solving.

Essential:

• NVQ Level 3 or equivalent in IT or a Business-related subject.
• 2 years of professional experience managing computer hardware and operating systems.
• Strong proficiency in Microsoft Office products.

Highly Desirable:

• A full UK driving licence and access to a car for site visits.
• Experience with corporate networks (LAN/WAN).
• Excellent organisational skills and the ability to handle shifting priorities.

Package:

This position offers one of the most comprehensive benefits packages currently available:

• Pension: Industry-leading 19% employer contribution.
• Travel: Free travel for the employee and their spouse, plus free travel for children and dependants outside of term time.
• Working Hours: A standard 36-hour working week with no on-call requirements.
• Duration: A fixed-term 2-year contract.
• Salary: £30,965 - £33,393/yr

To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Corey Hillis, Specialist Temporary Recruiter, at MCS Group [phone]

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles www.mcsgroup.jobs

Please Note - that shortlisted candidates must provide copies of their qualifications at the interview stage.

Please Note - This position may be subject to a Basic Access NI check. A criminal record will not necessarily be a bar to obtaining the position. This will be considered in line with Access NI code of practice & MCS Group's Access NI policies.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.

All conversations will be treated in the strictest of confidence.