Credit Controller

Gateway Group; Southend-on-Sea; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A property management firm in Southend-on-Sea is looking for a Credit Controller to join their team. The role involves liaising with debtors, processing actions, and running reports. Candidates should have strong communication skills and experience in credit control is preferred. There are comprehensive perks including a pension plan and training sponsorship.

Benefits

Company pension plan

Membership programmes

Employee referral incentive

Seasonal company events

Training and qualification sponsorship

Qualifications

• Demonstrate excellent client communication skills.
• Strong administrative skills with the ability to manage a varied caseload.
• Ability to work to strict deadlines.

Responsibilities

• Liaise with debtors & mortgage companies.
• Process Letter Before Action’s and chase overdue invoices.
• Run weekly reports and conduct arrears reports twice a month.

Skills

Excellent telephone manner

Strong written and verbal communication skills

Exceptional organisational and time management skills

Attention to detail

Confidentiality and discretion

Education

Previous credit control experience (preferred)

Previous property management knowledge (desirable)

Tools

Microsoft Office applications

Job description

Find out how we can support your property needs

We aim to be the employer of choice for talented, enterprising people

At the Gateway Group, you'll have a real opportunity to grow within your role, and take your ambitions further. Talent is highly valued here, so just show us what you can do. You'll find Gateway a positive, welcoming, social place.

You'll be part of a team of committed people who look to support each other and are proud of the trusted, knowledgeable services they provide and the highest standard of customer service. We encourage diversity among our employees and respect each other. If you share our values, join us and grow with us.

Role Credit Controller Location Southend-on-Sea

Posted 24th October 2025

Credit Controller

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Credit Controller at our office in Southend-on-Sea.

The Person

The successful candidate can demonstrate excellent client communication skills, have a good working knowledge of Microsoft Office applications, including Word and Excel, possess strong administrative skills, an ability to work to strict deadlines and handle a large and varied caseload.

The Job

Your responsibilities would include, but would not be limited to:

• Liaising with debtors & mortgage companies
• Liaising directly with the tenants
• Processing Letter Before Action’s
• Chasing Housing Associations for overdue invoices
• Carrying out Land Registry searches
• Running weekly reports
• Carry out an arrears report twice a month
• Updating debtor accounts using our in-house system
• Daily banking

We are looking for individuals with:

• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Have a high level of attention to detail
• The ability to exercise confidentiality and discretion at all times

What you need:

• Previous credit control experience (preferred)
• Previous property management knowledge (desirable)
• Confident working with Microsoft Office application

Job location:Southend-on-Sea, Essex
Hours:37.5 hours per week shift pattern covering Monday to Saturday
Salary:Competitive with an annual review
Annual leave:23 days plus bank holidays
Extras:Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

Applying by email

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