Senior Credit Controller

Centrick Group; Birmingham; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A nationwide property management company in Birmingham seeks a Credit Control Specialist to manage tenant arrears and support the finance team. Responsibilities include agreeing payment terms, assisting with customer queries, and executing credit control procedures effectively. Ideal candidates should have proven credit control experience, strong attention to detail, and excellent communication skills, contributing to a dynamic and supportive work culture.

Benefits

25 days’ holiday plus bank holidays

Enhanced pension scheme

Extra holiday with length of service

Medicash and health support

Company sick pay increases over time

Study support and access to academy

24/7 mental health services

Birthday bonus

One volunteer day annually

Qualifications

• Proven experience in credit control processes and procedures.

Responsibilities

• Agree payment terms for tenant arrears within business guidelines.
• Work effectively with internal departments to assist with customer queries.
• Ensure customer communications respond appropriately and meet KPIs.
• Review accounts during credit control process to close queries.
• Support credit control team members in daily duties.
• Complete client reports for Board members.

Skills

Attention to detail

Excellent communication skills

Job description

Overview

We’re Centrick — residential property experts with a clear mission: to make lives better, every day.

Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

What you’ll be doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

Responsibilities

• Agree payment terms for tenant arrears, within the set business guidelines
• Work effectively with internal departments to assist with customer queries
• Ensure that all customer communications are responded to appropriately and in line with internal KPIs
• Review accounts during each step of the credit control process to ensure all queries are closed prior instructing solicitors
• Work as part of a team on all general administration of the credit control & accounts shared inbox
• Support other departments if funds are low and require urgent chasing
• Support the other credit control team members in their daily duties
• Carry out ongoing training to the credit control team, when required
• Be a point of contact for other credit controllers, whilst supporting the credit manager
• Complete client reports for Board members
• Review late payment fee remove requests and remove as required
• Contact solicitors when cases need to be referred due to non-payment
• Respond to leaseholder/freeholder complaints in a timely manner
• Run arrears reports on ad hoc basis for property managers, head of finance manager and Directors if required
• Constantly assess credit control procedures to make sure they are working effectively alongside the credit manager

Qualifications

• Proven experience in credit control processes and procedures
• Have strong attention to detail and excellent communication skills

Benefits

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• BenefitPlatform: One online platform for all benefitsand recognition

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.