AR Credit Controller

Bauer Media Group Heinrich Bauer Verlag KG; Peterborough; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading media company is seeking a Credit Controller in Peterborough to manage outstanding customer debt and ensure payments are collected promptly. This role involves liaising with internal teams and external customers, negotiating payment plans, and maintaining accurate customer data. With a focus on financial governance, the position supports strong cash flow and reporting. The ideal candidate has experience in credit control, excellent problem-solving skills, and the ability to handle challenging conversations professionally. This role offers a hybrid working pattern and competitive benefits.

Benefits

28 days holiday, bank holidays & 2 volunteer days

Access to Bauer Academy for development

Enhanced Maternity/Adoption/Paternity Leave Pay

Flexible working opportunity

Qualifications

• 2+ years’ experience in Credit Control.
• Strong attention to detail with ability to manage varied workloads.
• Proactive, adaptable, and collaborative mindset.

Responsibilities

• Managing aged debt in line with collection strategy.
• Chasing outstanding invoices by phone and email.
• Negotiating payment plans and documenting agreements.

Skills

Credit Control experience

Attention to detail

Organizational skills

Customer service skills

Problem-solving skills

Teamwork

Communication

Excel and Microsoft Office skills

Education

AAT qualification

Tools

S/4 Hana

Job description

Our Team: How we enrich everyday life

You’ll be joining our dedicated and highly collaborative Accounts Receivable Team, responsible for ensuring strong financial governance and smooth revenue operations. The team oversees all new customer onboarding, manages sales system/CRM interfaces for monthly billing, delivers invoices and statements, handles cash collection, posts cash to customer accounts, and reports on aged debt and bad debt.

We’re a well‑structured team made up of 1 Manager, 2 Team Leaders, and 22 Team Members, working together in a supportive environment where accuracy, service, and continuous improvement are at the heart of what we do.

The Difference you will make

As a Credit Controller, you will play a crucial role in managing outstanding customer debt and safeguarding the business against financial risk. You will work closely with both internal teams and external customers to ensure payments are collected on time, accounts are well‑maintained, and issues are quickly resolved. Your efforts directly support strong cashflow, reliable reporting, and an exceptional customer experience. You’ll also support Customer Master Data Governance, ensuring all customer details are accurate, compliant, and reliable for audit and reporting purposes.

Your Role

Your responsibilities will include, but are not limited to:

• Managing aged debt in line with our defined collection strategy
• Taking a proactive approach to chasing outstanding invoices by phone and email
• Escalating late payers to the Credit Control Team Leader when required
• Negotiating payment plans with customers and documenting agreements
• Performing customer account reconciliations
• Maintaining accurate Customer Master Data and supporting governance processes
• Managing Pre‑Stop and Stop accounts
• Investigating and arranging customer refunds
• Handling customer queries and ensuring resolution within agreed timelines
• Leading regular meetings and conference calls with internal stakeholders
• Liaising with external debt recovery partners
• Applying commercial awareness when managing specific customer accounts

The Skills you will bring

• 2+ years’ experience in Credit Control (shared service centre experience desirable)
• Strong attention to detail with the ability to manage deadlines and varied workloads
• Excellent organisational, customer service, and problem‑solving skills
• Proactive, adaptable, and collaborative approach with strong teamwork skills
• Confident communicator, comfortable handling difficult conversations professionally
• High level of resilience, reliability, and accuracy
• Strong Excel and Microsoft Office skills; S/4 Hana experience is a plus
• AAT qualification preferred but not essential

Working Pattern / Location

Hybrid – based in Peterborough

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long‑term, with a consumer‑first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That’s why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by [e-mail]

We are actively recruiting for this position, however, the job advert may close earlier than expected.

If you have any feedback regarding our UK recruitment process, please email [e-mail] we would love to hear from you.

Date Job Posting Last Updated: 3 Feb 2026