Credit Controller

Gough and Kelly Ltd; Leeds; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A supportive financial services firm in Leeds is seeking an experienced Credit Controller to manage customer accounts and ensure timely cash collection. The ideal candidate will have a minimum of 2 years of credit control experience in a high-volume environment. Responsibilities include setting up customer accounts, chasing debts, and monitoring payment behavior. The role offers a competitive salary between £25,000 and £30,000, comprehensive benefits, and opportunities for ongoing training.

Benefits

Competitive salary

Holiday entitlement

Employee Assistance Programme

Private Healthcare Scheme

Ongoing training

Pension Scheme

Cycle to Work Scheme

Company social events

Qualifications

• At least 2 years' credit control experience in a high volume, fast paced business.
• Excellent communication skills, especially telephone manner.
• Knowledge of SAGE is desirable.

Responsibilities

• Manage customer accounts effectively for timely cash collection.
• Set up new customer accounts and check credit ratings.
• Chase outstanding debts according to payment terms.
• Monitor customer payment behaviour and credit risk.
• Communicate professionally with customers regarding account status.

Skills

Communication skills

Credit control experience

Knowledge of SAGE

Professionalism

Reliability

Job description

Overview

Salary: £25,000 - £30,000 per annum, depending on experience

Closing Date:

Are you an experienced Credit Controller looking to take the next step in your career within a supportive business that offers training, progression, and a strong benefits package?

We now have an excellent opportunity for a motivated Credit Controller, with a minimum of 2 years’ experience, to join our fast-paced team in Leeds.

Job Purpose: To manage customer accounts effectively to ensure timely collection of cash, minimise credit risk, and maintain accurate sales ledger records, while providing a professional and consistent service to internal and external stakeholders.

Responsibilities

• Permanent, full-time
• 37.5 hours per week
• Set up new customer accounts, checking credit ratings and applying appropriate terms
• Post and allocate customer receipts accurately and in a timely manner
• Proactively chase outstanding debts in line with agreed payment terms
• Monitor customer payment behaviour and credit risk
• Recommend account stops, releases, and escalations in line with company policy
• Reduce aged debt and support cash collection targets
• Investigate and resolve invoice and payment queries promptly
• Liaise with internal teams (Sales, Security, Service) to resolve disputes
• Maintain accurate records of queries and resolutions
• Communicate clearly and professionally with customers regarding account status
• Support processing of sales invoices and credit notes where required
• Assist with sales ledger reconciliations and month-end activities
• Any other duties as and when the business requires

Qualifications

• Have at least 2 years’ credit control experience in a high volume, fast paced business
• Knowledge of SAGE (desirable)
• Excellent communication skills, especially telephone manner
• Professionalism
• Reliability

Benefits

• Excellent rate of pay - £25-30k per annum, depending on experience
• Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (with length of service)
• Employee Benefits Programme (with length of service)
• Ongoing training
• Pension Scheme
• Cycle to Work Scheme
• Company social events

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.