Credit Controller - Student Properties

Mcr Property Group; Manchester; On-site; GBP 29,000 - GBP 32,000; Full time

Job summary

A property management company in Manchester seeks an experienced Credit Controller for its student division. The role involves managing the credit control function to ensure timely rent collection and maintaining accurate records. Ideal candidates should possess strong credit control backgrounds and excellent communication skills. Key responsibilities include debt collection, account monitoring, and tenant communication. Benefits include a salary of £29,000 to £32,000 per annum, professional development opportunities, and free gym access.

Benefits

Professional development opportunities

Friendly and collaborative work environment

Free Gym Access

Birthdays given as a Day Off

Qualifications

• Proven experience in property credit control or a similar role.
• Able to analyze tenant payment histories and identify trends.
• Experience in implementing debt collection strategies.

Responsibilities

• Manage credit control function within student division.
• Ensure timely collection of outstanding rent and fees.
• Prepare regular reports on the status of tenant accounts.

Skills

Credit control experience

Excellent communication skills

Record keeping proficiency

Negotiation skills

Ability to work independently

Team collaboration

Education

Relevant qualification in Finance or Accounting

Tools

Microsoft Office Suite

Property management software

Job description

Overview

Credit Controller - Student Properties

Location: Manchester

Contract: Permanent

About the role

We are looking for an experienced Credit Controller with a skillset to manage the credit control function within our student division. In this role, you will be responsible for ensuring the timely collection of outstanding rent and fees from our student tenants, maintaining accurate records, and resolving any payment discrepancies. The ideal candidate will have a strong background in credit control, excellent communication skills, and a commitment to maintaining positive tenant relationships.

As part of our credit control team, you will monitor student accounts to ensure timely payment of rent and fees. You will communicate with students regarding outstanding balances and payment schedules, and review and analyse tenant payment histories and identify trends or issues.

You will implement effective debt collection strategies to minimize arrears and make regular phone calls to tenants who are in arrears. Sending reminders, statements, and notices to tenants with overdue accounts will be part of your tenant portfolio management. You will also need to initiate legal actions or escalate cases to collection agencies when necessary.

Maintaining accurate and up-to-date records of tenant accounts, payments, and correspondence is paramount, and you will be proficient in record keeping, and you will also prepare regular reports on the status of tenant accounts for management review.

Communication is key. By responding promptly to tenant inquiries related to their accounts, you will gain trust and rapport with tenants. This will make your role easier to manage. You will provide clear and courteous explanations of billing and payment matters, and have the skills and knowledge to negotiate and establish payment plans with tenants as needed.

What you will need

A relevant qualification in Finance, Accounting within a property arena preferred, or proven experience in property credit control or a similar role. Some knowledge of property management software and financial systems. Training will be provided on our proprietary software. Good experience working with Microsoft Office suite, with the ability to work independently and as part of a team.

Benefits

• Salary of £29,000 to £32,000 per annum
• Professional development opportunities
• Friendly and collaborative work environment
• Free Gym Access
• Birthdays given as a Day Off