EV Leasing - Customer Success Specialist

AnaVation LLC; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading electric vehicle leasing company is seeking a Customer Operations Specialist passionate about providing exceptional service. This hybrid role requires strong communication skills and the ability to manage driver journeys effectively. The ideal candidate will thrive in a fast-paced environment and demonstrate resilience in challenging conversations, all while championing brand reputation. Join us to make a genuine impact in transforming the car leasing experience as we move towards zero-carbon driving.

Benefits

Flexible salary discussions

Unique company culture

Dog-friendly environment

Qualifications

• Natural communicator who can build rapport and stay calm under pressure.
• Enjoy helping people and ensuring a memorable experience for customers.
• Thrive in a fast-paced environment and handle challenging conversations.
• Detail-oriented, ensuring no detail is missed in the process.
• Enjoy collaborating in a team and suggesting process improvements.
• A background or interest in the automotive industry is a plus.

Responsibilities

• Deliver 5 Star Phone Support to drivers.
• Own the Driver Journey from the point of ordering.
• Champion Brand Reputation through proactive engagement.
• Find creative solutions during challenges.
• Maintain high standards and a positive attitude in all situations.

Skills

Excellent Phone Manner

A Passion for Service

Resilience and Grit

Attention to Detail

A Team Player Mindset

Knowledge of Cars/EVs

Job description

A leading electric vehicle leasing company is seeking a Customer Operations Specialist passionate about providing exceptional service. This hybrid role requires strong communication skills and the ability to manage driver journeys effectively. The ideal candidate will thrive in a fast-paced environment and demonstrate resilience in challenging conversations, all while championing brand reputation. Join us to make a genuine impact in transforming the car leasing experience as we move towards zero-carbon driving.