Hybrid Customer Service Executive — EV Leasing

Novuna Consumer Finance; Newbury; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading financial services provider in Newbury is looking for a Customer Service Representative to join their team. In this role, you will handle customer queries regarding vehicle leasing, providing exceptional service both over the phone and via email. The position starts with comprehensive training in the office, transitioning to a hybrid model thereafter. Benefits include a competitive bonus scheme, flexible working options, and a comprehensive wellbeing package. Ideal candidates are proactive, have excellent communication skills, and a warm demeanor.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Digital GP service

Qualifications

• Ability to solve customer queries efficiently.
• Experience in providing excellent customer service.

Responsibilities

• Serve as the first point of contact for vehicle leasing customers.
• Handle customer queries via phone and email.
• Work in a hybrid model after completing initial training.

Skills

Excellent verbal and written communication skills

IT literacy

Customer service focus

Initiative to work independently

Warm and professional telephone manner

Job description

A leading financial services provider in Newbury is looking for a Customer Service Representative to join their team. In this role, you will handle customer queries regarding vehicle leasing, providing exceptional service both over the phone and via email. The position starts with comprehensive training in the office, transitioning to a hybrid model thereafter. Benefits include a competitive bonus scheme, flexible working options, and a comprehensive wellbeing package. Ideal candidates are proactive, have excellent communication skills, and a warm demeanor.