Customer Service Specialist – Engineering Components

Manpower; Jarrow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Representative in Jarrow. The role involves providing exceptional service to clients by managing customer inquiries via phone and email, processing orders efficiently, and coordinating with internal teams. Benefits include a competitive salary, pension contributions, life assurance, and various employee perks. This position is ideal for self-motivated individuals who excel in communication and workload management.

Benefits

Competitive salary

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Reward Gateway

Eyecare vouchers

Cycle to work scheme

Employee Assistance Programme

Sharesave

Professional training contributions

Calendar of wellbeing events

Qualifications

• Experience in customer service roles is preferred.
• Ability to manage and prioritize workloads effectively.
• Excellent phone etiquette and email communication skills.

Responsibilities

• Proactively keep customers updated on existing orders.
• Process orders in a timely manner on the CRM system.
• Liaise with the purchasing team to ensure smooth order progress.
• Coordinate customer returns and credits.
• Respond to all customer queries promptly.

Skills

Self-motivated

Effective communication

Workload management

Proactive approach

Job description

A leading recruitment agency in the UK is seeking a Customer Service Representative in Jarrow. The role involves providing exceptional service to clients by managing customer inquiries via phone and email, processing orders efficiently, and coordinating with internal teams. Benefits include a competitive salary, pension contributions, life assurance, and various employee perks. This position is ideal for self-motivated individuals who excel in communication and workload management.