Customer Service

Manpower; Jarrow; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Service Representative in Jarrow. The role involves providing exceptional service to clients by managing customer inquiries via phone and email, processing orders efficiently, and coordinating with internal teams. Benefits include a competitive salary, pension contributions, life assurance, and various employee perks. This position is ideal for self-motivated individuals who excel in communication and workload management.

Benefits

Competitive salary

Employer matched 5% pension contribution

Life assurance

Discretionary annual bonus

25 days annual leave plus bank holidays

Reward Gateway

Eyecare vouchers

Cycle to work scheme

Employee Assistance Programme

Sharesave

Professional training contributions

Calendar of wellbeing events

Qualifications

• Experience in customer service roles is preferred.
• Ability to manage and prioritize workloads effectively.
• Excellent phone etiquette and email communication skills.

Responsibilities

• Proactively keep customers updated on existing orders.
• Process orders in a timely manner on the CRM system.
• Liaise with the purchasing team to ensure smooth order progress.
• Coordinate customer returns and credits.
• Respond to all customer queries promptly.

Skills

Self-motivated

Effective communication

Workload management

Proactive approach

Job description

Manpower UK are recruiting on behalf of our client in Jarrow who are part of the UK's leading supplier of engineering components to the design and engineering industry.

The responsibilities of the Customer Service Representative include providing high levels of service to our clients customers. The successful candidate will be self-motivated and pro‑active in the role, whilst dealing with customer enquiries promptly via phone or email and be able to manage and prioritise workloads effectively.

Key Responsibilities:

• Proactively keeping customers updated on existing orders and advise of delays as necessary
• Processing orders in a timely manner on our internal CRM system
• Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
• Co‑ordinating customer returns and credits
• Ensure all internal and external customer queries are responded to in the agreed time scales
• Respond to live chat enquiries promptly and resolve efficiently
• Complete daily allocated tasks as per the Customer Services Team rota

What we offer:

• Competitive salary
• Employer matched 5% pension contribution
• Life assurance
• Discretionary annual bonus
• 25 days annual leave plus bank holidays
• Reward Gateway
• Eyecare vouchers
• Cycle to work scheme
• Employee Assistance Programme
• Sharesave
• Professional training contributions
• Calendar of wellbeing events

Please forward your CV in the first instance.