Spare Parts & Customer Experience Specialist

MacGregor; Gateshead; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global maritime solutions company is seeking an organized Account Support professional in Gateshead. The role involves managing order cycles for spare parts, keeping customers informed while resolving challenges. Ideal candidates are proactive problem-solvers with strong collaboration skills and a customer-first mindset. Familiarity with ERP and CRM systems is advantageous. This is a temporary role with potential for permanence. If you're ready to contribute to a successful team, apply now by the deadline of 28 February.

Qualifications

• Proactive problem-solver who takes ownership of customer challenges.
• Detail-oriented with a structured approach to work.
• Experience in maritime, logistics, or technical background is an advantage.

Responsibilities

• Manage the full order cycle for spare parts.
• Serve as primary contact for customers, keeping them informed.
• Identify risks to on-time delivery and resolve challenges.

Skills

Customer-first mindset

Organizational skills

Problem-solving skills

Proficient in English

Strong collaboration skills

Tools

SAP

Salesforce

Job description

A global maritime solutions company is seeking an organized Account Support professional in Gateshead. The role involves managing order cycles for spare parts, keeping customers informed while resolving challenges. Ideal candidates are proactive problem-solvers with strong collaboration skills and a customer-first mindset. Familiarity with ERP and CRM systems is advantageous. This is a temporary role with potential for permanence. If you're ready to contribute to a successful team, apply now by the deadline of 28 February.