Guest Services Supervisor: Lead Guest Experience & Team Growth

Splendid Hospitality Group; Rothwell; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A UK hospitality company is seeking a Receptionist for their Holiday Inn Express in Leeds East. The role involves managing check-in/check-out processes, ensuring superb customer experiences, and resolving guest complaints promptly. Candidates with strong customer service skills and a warm personality are encouraged to apply. Join a supportive team offering benefits like free parking, discounted hotel stays, and career development opportunities in a friendly environment.

Benefits

Free Parking

Learning and Development Opportunities

Discounted hotel stays and food & beverage at IHG Hotels

Uniform provided

Employee Assistance Programme

Life Assurance

Workplace pension scheme

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills to interact with diverse guests.
• Ability to resolve complaints and issues efficiently.

Responsibilities

• Carry out check-in and check-out processes seamlessly.
• Attend to guest needs and provide excellent customer service.
• Administer reservations and cancellations accurately.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

A UK hospitality company is seeking a Receptionist for their Holiday Inn Express in Leeds East. The role involves managing check-in/check-out processes, ensuring superb customer experiences, and resolving guest complaints promptly. Candidates with strong customer service skills and a warm personality are encouraged to apply. Join a supportive team offering benefits like free parking, discounted hotel stays, and career development opportunities in a friendly environment.