Guest Services Supervisor

Splendid Hospitality Group; Rothwell; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A UK hospitality company is seeking a Receptionist for their Holiday Inn Express in Leeds East. The role involves managing check-in/check-out processes, ensuring superb customer experiences, and resolving guest complaints promptly. Candidates with strong customer service skills and a warm personality are encouraged to apply. Join a supportive team offering benefits like free parking, discounted hotel stays, and career development opportunities in a friendly environment.

Benefits

Free Parking

Learning and Development Opportunities

Discounted hotel stays and food & beverage at IHG Hotels

Uniform provided

Employee Assistance Programme

Life Assurance

Workplace pension scheme

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills to interact with diverse guests.
• Ability to resolve complaints and issues efficiently.

Responsibilities

• Carry out check-in and check-out processes seamlessly.
• Attend to guest needs and provide excellent customer service.
• Administer reservations and cancellations accurately.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

Reception - Holiday Inn Express Leeds East

Contract: Full Time

Salary: 12.71 ph

Our hotel is a charming and peaceful retreat nestled just outside the picturesque village of Oulton, conveniently located 4 miles from the vibrant Leeds City Centre. Our dedicated team is committed to fostering an inclusive environment characterised by enjoyment, trust, hard work, and unity, allowing us to deliver exceptional guest service to everyone who walks through our doors.

For our guests' convenience, the nearest bus stop, Rothwell Leisure Centre, is situated directly opposite the hotel, a mere 2 minutes' walk away. Guests can catch buses 189 to Wakefield, 410 to Pontefract, and 168 to Castleford, all making stops in Leeds.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. If you are keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• Free Parking
• Learning and Development Opportunities available through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family, with access to counselling services, physical wellbeing & financial aid
• Life Assurance
• Automatic Enrolment into a workplace pension scheme

About Us

The life of every Guest Services supervisor we care for is valuable, rich in history and has unique life stories. The team strives to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and go above and beyond to help every resident live life to the full.

Role in our Family

Within Reception, the key to your role:

• To carry out the full check-in and check-out processes in a seamless manner.
• To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• Answering the telephone in a warm and friendly manner.
• Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To administer cash and floats in an accurate manner.

What Happens Next

Does this role suit your skillset? Apply now. You’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you and your experience. We are an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.