Director, Customer Success – DACH (Remote) Growth

Methodfi; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading AI video communications firm based in London is seeking a Customer Success leader to build and manage a world-class team. The ideal candidate will engage with enterprise clients, driving Annual Recurring Revenue while coaching a team of Customer Success Managers. Key skills include experience in high-growth environments and knowledge of tools like Salesforce. This role offers a competitive salary, stock options, and comprehensive benefits in a fun, innovative workplace.

Benefits

Competitive salary + stock options

Paid parental leave

25 days annual leave + public holidays

Cycle to work scheme

Private Medical Insurance

Generous referral scheme

Pension contribution

Work from home setup

Career growth opportunities

Qualifications

• Experience in high growth B2B SaaS environments.
• Proven track record in team management.
• Ability to manage risk and identify opportunities.

Responsibilities

• Drive Annual Recurring Revenue (ARR) from Enterprise customers.
• Coach and mentor a team of Customer Success Managers.
• Establish trusted advisor relationships with clients.
• Operational account planning and capacity management.
• Collaborate with product teams for improvements.

Skills

Experience building a customer success organization

Hiring and managing a team

Risk management

Cross-functional relationship navigation

Salesforce knowledge

Strong communication skills

Ownership and eagerness to build function

Tools

Salesforce

Gong

Churnzero

Job description

A leading AI video communications firm based in London is seeking a Customer Success leader to build and manage a world-class team. The ideal candidate will engage with enterprise clients, driving Annual Recurring Revenue while coaching a team of Customer Success Managers. Key skills include experience in high-growth environments and knowledge of tools like Salesforce. This role offers a competitive salary, stock options, and comprehensive benefits in a fun, innovative workplace.