Director, AI-Driven Customer Success Ops

the Homebase; Greater London; On-site; GBP 90,000 - GBP 120,000; Full time

Job summary

A leading AI-driven company in Greater London seeks a Director of Customer Success Strategy & Operations. The role requires over 7 years of experience in customer success or revenue operations, with a focus on B2B SaaS. This pivotal position involves architecting customer success strategies, optimizing processes, and collaborating closely with cross-functional teams to drive customer retention and business success. The company offers competitive benefits, including generous PTO, health coverage, and flexible spending options while ensuring a commitment to diversity.

Benefits

Generous PTO

Medical, dental, and vision coverage

Paid parental leave

Fertility and family planning support

Flexible spending account options

Health savings account

Wellness stipend

Learning and development stipend

Company stock options

401k

Qualifications

• 7+ years of experience in customer success or revenue operations, preferably in B2B SaaS/AI.
• Proven expertise in architecting recurring revenue models and operational workflows.
• Deep technical proficiency with analytics tools and AI based solutions.

Responsibilities

• Architect the customer success operational strategy and KPIs.
• Implement innovative solutions optimizing customer success operations.
• Lead the development of executive-facing dashboards for critical KPIs.

Skills

Experience in go-to-market operations

Customer lifecycle management expertise

Technical proficiency with Salesforce

Analytical skills with advanced tools

Understanding of AI tooling

Tools

Salesforce

Omni

Tableau

Excel

Job description

A leading AI-driven company in Greater London seeks a Director of Customer Success Strategy & Operations. The role requires over 7 years of experience in customer success or revenue operations, with a focus on B2B SaaS. This pivotal position involves architecting customer success strategies, optimizing processes, and collaborating closely with cross-functional teams to drive customer retention and business success. The company offers competitive benefits, including generous PTO, health coverage, and flexible spending options while ensuring a commitment to diversity.