Strategic Customer Success Manager – UK/EMEA Growth Lead

Methodfi; Greater London; Hybrid; GBP 50,000 - GBP 75,000; Full time

Job summary

A fast-growing software company in the UK is seeking a Customer Success Manager to build strong relationships with clients and ensure their success using innovative video solutions. The ideal candidate will have customer-facing experience in B2B SaaS and be skilled in account management, engaging with senior stakeholders, and identifying growth opportunities. This role offers a competitive salary, stock options, and a hybrid work environment, along with ample opportunities for career growth.

Benefits

Competitive salary

Stock options

Paid parental leave

25 days of annual leave

Cycle to work scheme

Private Medical Insurance

Pension contribution

Work from home setup

Career growth opportunities

Qualifications

• Strong experience in Customer Success Management or similar roles in B2B SaaS.
• Proven track record in managing risk and identifying growth opportunities.
• Ability to engage in business-level conversations with senior stakeholders.

Responsibilities

• Build relationships with clients and ensure their success with Synthesia.
• Educate clients about new video content creation methods.
• Conduct regular client check-ins and communicate outcomes.

Skills

Customer-facing experience

Account Management

Risk management

Light video editing

KPI management

Job description

A fast-growing software company in the UK is seeking a Customer Success Manager to build strong relationships with clients and ensure their success using innovative video solutions. The ideal candidate will have customer-facing experience in B2B SaaS and be skilled in account management, engaging with senior stakeholders, and identifying growth opportunities. This role offers a competitive salary, stock options, and a hybrid work environment, along with ample opportunities for career growth.