Membership Experience Leader

Ymcanyc; Bedford; On-site; GBP 48,000 - GBP 53,000; Full time

Job summary

A community-focused organization in Bedford-Stuyvesant is seeking a Member Experience Director to lead the Membership team. This role involves achieving membership targets, staff management, budgeting, and community outreach. The ideal candidate should have a relevant degree, 3-5 years in customer service management, and excellent communication skills. Benefits include medical, paid time off, and free YMCA membership. Candidates are invited to apply with their resume and cover letter.

Benefits

Medical benefits

Paid time off

Free YMCA membership

Qualifications

• Bachelor’s Degree in business administration or related, with a focus in sales and marketing, or equivalent work experience required.
• Three (3) - five (5) years in a member/customer service supervisory/management position.
• Excellent written and oral communication skills required.

Responsibilities

• Achieve membership unit and revenue targets through active engagement with prospects.
• Supervise membership staff including hiring, training, and performance reviews.
• Establish systems to monitor adherence to membership policies and standards.

Skills

Sales proficiency

Customer service skills

Digital marketing knowledge

Interpersonal communication

Leadership

Education

Bachelor’s Degree in business administration or related

Tools

Microsoft Office

SEM/SEO

Social media platforms

Job description

A community-focused organization in Bedford-Stuyvesant is seeking a Member Experience Director to lead the Membership team. This role involves achieving membership targets, staff management, budgeting, and community outreach. The ideal candidate should have a relevant degree, 3-5 years in customer service management, and excellent communication skills. Benefits include medical, paid time off, and free YMCA membership. Candidates are invited to apply with their resume and cover letter.