Membership Coordinator

TC Industries Of Canada Company; Exeter; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A community-focused organization in Exeter is seeking a Membership Coordinator to enhance membership growth and retention. This role involves creating positive membership experiences, analyzing trends, and managing the Membership Services Team. Ideal candidates will have a BS degree in Business or Marketing, leadership experience, and the ability to work with youth. This position includes benefits such as a free gym membership and paid time off, and candidate flexibility with scheduling is important.

Benefits

Free YMCA membership with program discounts

Paid Time Off

401(a) Plan after 1 year

Group Life Insurance

Long-Term Disability

Employee Development Training

Qualifications

• 2-4 years of customer service or related experience required.
• Experience supervising and coaching others required.
• 1-3 years of experience working with youth preferred.
• Outgoing personality with experience building relationships.
• Ability to work with diverse backgrounds.

Responsibilities

• Create a positive membership experience and provide exceptional customer service.
• Analyze membership trends and strategize membership growth.
• Recruit, hire, train, mentor, and oversee Welcome Desk Associates.
• Manage schedules for Welcome Desk, Kids Club, and Active Kids.
• Participate in community outreach to develop partnerships.

Skills

Customer service

Leadership

Youth interaction

Organizational skills

Communication

Education

BS Degree in Business, Marketing or related field

Tools

Microsoft Office applications

Job description

Overview

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. In addition to providing leadership to the Membership Services Team, the Membership Coordinator is responsible for membership growth, recruitment, retention, and recovery. We are a strong team that thrives with an all-hands-on-deck approach, therefore the individual in this role will be cross-trained to assist in other departments as needed.

YMCA PROVIDED BENEFITS

• Free YMCA membership with program discounts
• Paid Time Off
• 401(a) Plan after 1 year (the Y will match 10% of earnings)
• Group Life Insurance
• Long-Term Disability
• Short-Term Disability
• Employee Assistance Program (EAP)
• Employee Development Training

OPTIONAL BENEFITS

• Medical, Dental and Vision
• Voluntary Life Insurance
• 403(b) and Roth Savings

LEADING OPERATIONS

• Responsible for creating a positive membership experience and providing exceptional customer service (in person as well as by phone and email, providing a warm first impression, connecting to the community, encouraging members to meet goals, etc.).
• Create a member-focused culture and model relationship-building skills in all interactions.
• Foster a climate of innovation and resolve problems to ensure member satisfaction.
• Build relationships with members; help members connect with one another, to the YMCA and the YMCA mission.
• Provide in-depth tours and information about the Southern District YMCA, such as membership, programs, activities, special events, etc.
• Being knowledgeable on Welcome Desk processes and procedures, providing coverage as needed depending upon staffing levels.
• Being knowledgeable on Kids Club and Active Kids processes and procedures, providing coverage as needed depending upon staffing levels.
• Analyze membership trends and strategize membership growth, recruitment, retention, and member recovery.
• Create and implement membership strategies that support recruitment of new members and retention of existing members.
• Assist in meeting and exceeding monthly and annual membership sales goals.
• Provide membership metrics to the Membership Director.
• Participation in the development of the program guide as needed.
• Assist the Membership Director in cultivating new partnerships and evaluating existing ones.
• Be involved in community outreach and facilitate a partnership with the YMCA and area businesses.
• Develop strategies to motivate staff and achieve goals.
• Review and evaluate staff performance.
• Quality control of the Nationwide database to ensure all members are being vetted and receive access to all YMCAs.
• Other duties as assigned.

STAFF COORDINATION AND MANAGEMENT

• Recruit, hire, train, mentor, develop, and oversee Welcome Desk Associates and Youth Program staff (Kids Club and Active Kids).
• Coordinate weekly with senior membership staff to ensure processes are followed.
• Management of the monthly schedules for the Welcome Desk, Kids Club, and Active Kids.
• Supervise program staff – regular check ins, annual reviews, active supervision and feedback.
• Conduct regular program staff meetings for Welcome Desk, Kids Club, and Active Kids.
• Participate in the MOD (Manager on Duty) schedule, which may include opening, closing, and weekend shifts.

CHILD ABUSE PREVENTION

• Adhere to policies related to boundaries with participants.
• Attend required abuse risk management training.
• Adhere to procedures related to managing high-risk activities and supervising participants.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.

QUALIFICATIONS

• BS Degree in Business, Marketing or related field with 2-4 years of customer service or related experience required.
• Experience supervising and coaching others required.
• 1-3 years of experience working with youth preferred.
• Ability to work afternoons, evenings, and weekends with flexible scheduling.
• Outgoing personality with experience building relationships from the ground up.
• Ability to connect with people from diverse backgrounds.
• Knowledge of child and teen development concepts and strategies is helpful but not required.
• Knowledge of family dynamics and positive parenting strategies is helpful but not required.
• Knowledge of youth behavioral strategies is preferred but not required.
• Knowledge of teen leadership strategies and initiatives preferred but not required.
• Ability to work as part of a team for the success of the department.
• Experience using Microsoft Office applications.
• Strong visual and auditory ability.
• Ability to multi-task.
• Strong organizational and time management skills.
• Excellent problem-solving skills.
• Must be able to complete YMCA required training as scheduled by management.
• Must be CPR and First Aid certified or willing to become certified within 30 days
• Must be able to meet licensing requirements for professional development.
• Ability to stay calm in stressful situations, respond to critical incidents, and act swiftly in emergency situations.
• Willingness and ability to volunteer for SDYMCA events a plus.

PHYSICAL REQUIREMENTS

• Ability to remain alert for several hours at a time.
• Ability to walk, stand or sit for long periods of time.
• Ability to bend, kneel, push, and pull.
• Ability to lift up to 25lbs.
• Ability to speak concisely and effectively communicate needs.
• Ability to view computer monitor for long periods.

Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information