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Membership Growth & Engagement Lead

TC Industries Of Canada Company

Exeter

On-site

GBP 40,000 - GBP 60,000

Full time

Today
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Job summary

A community-focused organization in Exeter is seeking a Membership Coordinator to enhance membership growth and retention. This role involves creating positive membership experiences, analyzing trends, and managing the Membership Services Team. Ideal candidates will have a BS degree in Business or Marketing, leadership experience, and the ability to work with youth. This position includes benefits such as a free gym membership and paid time off, and candidate flexibility with scheduling is important.

Benefits

Free YMCA membership with program discounts
Paid Time Off
401(a) Plan after 1 year
Group Life Insurance
Long-Term Disability
Employee Development Training

Qualifications

  • 2-4 years of customer service or related experience required.
  • Experience supervising and coaching others required.
  • 1-3 years of experience working with youth preferred.
  • Outgoing personality with experience building relationships.
  • Ability to work with diverse backgrounds.

Responsibilities

  • Create a positive membership experience and provide exceptional customer service.
  • Analyze membership trends and strategize membership growth.
  • Recruit, hire, train, mentor, and oversee Welcome Desk Associates.
  • Manage schedules for Welcome Desk, Kids Club, and Active Kids.
  • Participate in community outreach to develop partnerships.

Skills

Customer service
Leadership
Youth interaction
Organizational skills
Communication

Education

BS Degree in Business, Marketing or related field

Tools

Microsoft Office applications
Job description
A community-focused organization in Exeter is seeking a Membership Coordinator to enhance membership growth and retention. This role involves creating positive membership experiences, analyzing trends, and managing the Membership Services Team. Ideal candidates will have a BS degree in Business or Marketing, leadership experience, and the ability to work with youth. This position includes benefits such as a free gym membership and paid time off, and candidate flexibility with scheduling is important.
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