Member Experience Lead | Flexible Hours & Club Perks

BOXPARK; Cardiff; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading leisure organization in Cardiff is seeking a Member Relations Manager to enhance member experiences and engagement. Responsibilities include managing member inquiries, planning social events, and boosting the club's online presence. The ideal candidate should have a passion for fitness, experience in leisure operations, and a commitment to customer excellence. This position offers competitive benefits, including a complimentary leisure membership and flexible working hours.

Benefits

Complimentary leisure club membership

Employee discounts on stays

50% discount on food and drink

Well-being and healthcare benefits

Flexible working hours

Training and development opportunities

Monthly well-being programme

Qualifications

• Passion for leisure and fitness.
• Experience in leisure operations.
• Ability to deliver high-quality member experiences.

Responsibilities

• Face of the club, handling member requests and inquiries.
• Plan and host member social events.
• Promote club's online presence.
• Work collaboratively with management.

Skills

Attention to detail

Knowledge of leisure operations

Motivational skills

Customer service excellence

Job description

A leading leisure organization in Cardiff is seeking a Member Relations Manager to enhance member experiences and engagement. Responsibilities include managing member inquiries, planning social events, and boosting the club's online presence. The ideal candidate should have a passion for fitness, experience in leisure operations, and a commitment to customer excellence. This position offers competitive benefits, including a complimentary leisure membership and flexible working hours.