Remote Customer Service Virtual Assistant

FlexiAdmin Solutions; Remote; GBP 21,000 - GBP 33,000; Part time

Job summary

A flexible support services company is seeking a Customer Service Virtual Assistant to address customer inquiries and enhance satisfaction. Ideal candidates will have at least 2 years of customer service experience, strong communication skills, and familiarity with CRM systems. This remote role offers flexible working hours and ongoing training, catering to those who excel in problem-solving and multitasking. If you're motivated and want to thrive in a supportive environment, apply now.

Benefits

Remote work flexibility

Ongoing training and development

Supportive team environment

Competitive compensation

Qualifications

• Minimum 2 years in customer service or support roles, preferably remote.
• Proficiency in using CRM and communication tools.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, and social media.
• Assist with order tracking and provide updates.
• Address customer complaints professionally and empathetically.
• Record customer interactions in CRM systems.
• Maintain knowledge of products and services for effective support.
• Gather customer feedback and compile reports.

Skills

Customer service experience

Communication skills

Problem-solving

Time management

Self-motivation

Bilingual (English and second language)

Tools

CRM systems (Zendesk, Freshdesk, Salesforce)

Communication tools (LiveChat, Intercom)

Project management tools (Asana, Trello)

Job description

A flexible support services company is seeking a Customer Service Virtual Assistant to address customer inquiries and enhance satisfaction. Ideal candidates will have at least 2 years of customer service experience, strong communication skills, and familiarity with CRM systems. This remote role offers flexible working hours and ongoing training, catering to those who excel in problem-solving and multitasking. If you're motivated and want to thrive in a supportive environment, apply now.