Customer Service Assistants

FlexiAdmin Solutions; Remote; GBP 21,000 - GBP 33,000; Part time

Job summary

A flexible support services company is seeking a Customer Service Virtual Assistant to address customer inquiries and enhance satisfaction. Ideal candidates will have at least 2 years of customer service experience, strong communication skills, and familiarity with CRM systems. This remote role offers flexible working hours and ongoing training, catering to those who excel in problem-solving and multitasking. If you're motivated and want to thrive in a supportive environment, apply now.

Benefits

Remote work flexibility

Ongoing training and development

Supportive team environment

Competitive compensation

Qualifications

• Minimum 2 years in customer service or support roles, preferably remote.
• Proficiency in using CRM and communication tools.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, and social media.
• Assist with order tracking and provide updates.
• Address customer complaints professionally and empathetically.
• Record customer interactions in CRM systems.
• Maintain knowledge of products and services for effective support.
• Gather customer feedback and compile reports.

Skills

Customer service experience

Communication skills

Problem-solving

Time management

Self-motivation

Bilingual (English and second language)

Tools

CRM systems (Zendesk, Freshdesk, Salesforce)

Communication tools (LiveChat, Intercom)

Project management tools (Asana, Trello)

Job description

Position Type: Freelance / Contract
Location: Remote (France, United Kingdom, Germany, United States Spain)
Job Level: Entry-Mid Level
Hours: Part-Time and Full-Time options available

Overview

FlexiAdmin Solutions specializes in providing flexible, professional support services that empower businesses to improve productivity and customer satisfaction. Our dedicated Customer Service Assistants offer personalized, attentive service that helps clients build and maintain positive relationships with their own customers. FlexiAdmin is growing, and we’re looking for experienced, detail-oriented individuals to join our customer service team. We offer an inclusive remote work environment, development opportunities, and a commitment to ensuring each team member is equipped to thrive.

Role Summary

As a Customer Service Virtual Assistant with FlexiAdmin Solutions, you will play a vital role in enhancing customer satisfaction and supporting client needs. In this role, you will address customer inquiries, assist with order tracking and resolution, and maintain client communications with the highest standards of professionalism. This role requires individuals who are skilled in handling high volumes of communication and adept at using customer support software.

You’ll work closely with clients to understand their brand and service standards, adapting to different protocols to deliver exceptional support. This position is ideal for someone who thrives on helping customers, solving problems, and maintaining order in a fast-paced virtual setting.

Key Responsibilities

• Customer Inquiry Management Respond promptly to customer questions via email, chat, and social media platforms, ensuring timely and accurate information is provided.
• Order Tracking and Status Updates Assist customers with order tracking, delivery updates, and any questions related to the fulfillment process.
• Complaint Resolution and Issue Escalation Address customer complaints in a professional and empathetic manner, escalating issues as needed, to ensure prompt resolution.
• Data Entry and Customer Records Maintenance Accurately record customer interactions, orders, and service feedback within CRM systems, keeping records organized and up to date.
• Product and Service Knowledge Support Obtain and maintain in-depth knowledge of clients’ products, services, and policies to provide clear, helpful responses.
• Feedback Collection and Reporting Gather customer feedback, noting common concerns or questions, and compile reports to provide insight to clients on service trends.

Key Qualifications

• Experience: A minimum of 2 years in customer service or support roles, preferably in a remote setting. Familiarity with CRM systems such as Zendesk, Freshdesk, or Salesforce is preferred.
• Technical Skills:
  Proficiency in customer service and communication tools like LiveChat, Intercom, and Help Scout.
  Additionally, experience with ticketing systems and task management tools like Asana and Trello is advantageous.
• Communication Skills:
  Excellent verbal and written communication skills are essential for managing customer queries professionally and effectively. Experience with email platforms and chat applications is required.
• Problem Solving: Strong problem-solving skills to address customer issues efficiently. Experience with issue-tracking software is beneficial for managing complex queries and escalations.
• Organization and Time Management: Ability to handle multiple tasks simultaneously, manage time effectively, and work in a fast-paced environment. Familiarity with scheduling tools is preferred.
• Self-Motivation and Reliability: A proactive, dependable work ethic is essential for remote roles. Proficiency with project management tools for task tracking and follow-up is a plus.
• Language Skills (Preferred): Bilingual fluency in English and a second language, especially French, Spanish, or German, is advantageous for supporting diverse clientele.

Benefits of Working with FlexiAdmin Solutions

Remote Flexibility: Work from anywhere with the ability to create a schedule that fits your lifestyle and productivity needs.

Ongoing Training & Development: We provide resources and training to keep you updated on industry trends, customer service techniques, and the latest support software.

Supportive Team Environment: Join a collaborative team that values communication, professional growth, and a positive work culture where each assistant is respected and supported.

Diverse Clientele and Experience: FlexiAdmin’s client base spans various industries, offering you the chance to develop specialized skills and work on a wide range of support tasks.

Competitive Compensation: We offer a structured, competitive pay that reflects your expertise and commitment to providing high-quality customer support.

Application Process

Submit Your Resume
Please provide an updated resume detailing your work history, administrative skills, and specific experience in remote or virtual roles.

Attach a Cover Letter
In your cover letter, describe your background, what makes you an ideal candidate for this role, and any relevant experience in remote administrative support.

Interviews and Selection
Shortlisted candidates will be contacted for a video interview to discuss experience, expectations, and alignment with our clients’ needs.

Onboarding and Training
Successful candidates will receive comprehensive onboarding, including training on our standard procedures and systems, to ensure a smooth integration into the FlexiAdmin team.

About the FlexiAdmin Hiring Process

At FlexiAdmin Solutions, we value each application and take the time to understand the strengths of our candidates. Our interview process assesses your communication style, service mindset, and adaptability to virtual customer service roles. We believe in creating a rewarding work experience that supports your goals and enables you to make a real impact on our clients.

If you are ready to bring your customer service expertise to a remote team and make a positive impact, apply today. We look forward to your application!