Store Experience Leader

Sainsbury's Supermarkets Ltd; Southampton; On-site; GBP 31,000 - GBP 37,000; Full time

Job summary

A leading grocery retailer in Southampton is seeking a Customer Experience Manager to ensure an exceptional shopping experience. This role involves managing store operations, leading a dynamic team, and driving performance against KPIs. The ideal candidate will have strong people management skills and a passion for customer service. The position offers competitive salary and diverse employee benefits, including discounts and wellness support.

Benefits

Discount card for shopping

Annual bonus scheme

Free food and hot drinks for colleagues

Wellbeing support

Generous holiday entitlement

Qualifications

• Previous line management responsibilities in a fast-paced operational environment.
• Experience leading teams in a customer-facing environment.
• Track record of delivering exceptional customer experiences.

Responsibilities

• Manage the overall customer experience across the store.
• Oversee the front-end checkout operation.
• Directly manage performance and scheduling of staff.

Skills

Customer obsession

People management

Performance management

Leadership in fast-paced environments

Delivering KPIs

Job description

A leading grocery retailer in Southampton is seeking a Customer Experience Manager to ensure an exceptional shopping experience. This role involves managing store operations, leading a dynamic team, and driving performance against KPIs. The ideal candidate will have strong people management skills and a passion for customer service. The position offers competitive salary and diverse employee benefits, including discounts and wellness support.